Telesmart Outage History

Telesmart is up right now

Telesmart had 8 outages in the last 2 years totaling 1300h 10m of downtime — averaging 0.3 incidents per month.

There were 8 Telesmart outages since May 2, 2025 totaling 1300h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.telesmart.co.nz

Notice April 30, 2026

Widespread outage causing connectivity issues

Detected by Pingoru
Apr 30, 2026, 03:56 AM UTC
Resolved
May 03, 2026, 07:40 PM UTC
Duration
3d 15h
Timeline · 3 updates
  1. investigating Apr 30, 2026, 03:56 AM UTC

    There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause

  2. monitoring Apr 30, 2026, 07:26 PM UTC

    The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.

  3. resolved May 03, 2026, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 16, 2025

Network outage - Caduceus datacentre

Detected by Pingoru
Nov 16, 2025, 11:10 AM UTC
Resolved
Nov 16, 2025, 12:10 PM UTC
Duration
59m
Affected: Caduceus Datacentre, WellingtonNZ Datacentre - Featherston Street, Wellington (CDC)
Timeline · 2 updates
  1. investigating Nov 16, 2025, 11:10 AM UTC

    Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work. Our technical team has been dispatched to the site to investigate further. Estimated time of resolution: To be determined Next communication: 60 minutes

  2. resolved Nov 16, 2025, 12:10 PM UTC

    Our technical team has resolved the issue and all services have been restored on site.. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]

Read the full incident report →

Major October 22, 2025

Network Outage affecting the Nelson/Tasman and West Coast Regions

Detected by Pingoru
Oct 22, 2025, 08:04 PM UTC
Resolved
Oct 23, 2025, 12:22 AM UTC
Duration
4h 17m
Affected: Chorus NGA - Upper South Island
Timeline · 3 updates
  1. investigating Oct 22, 2025, 08:04 PM UTC

    Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) [email protected]

  2. investigating Oct 22, 2025, 08:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2025, 12:22 AM UTC

    The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.

Read the full incident report →

Major August 18, 2025

Webex Calling: Users in the Australia region may experience intermittent call failures

Detected by Pingoru
Aug 18, 2025, 12:21 AM UTC
Resolved
Aug 18, 2025, 03:00 AM UTC
Duration
2h 39m
Affected: Cisco Webex
Timeline · 7 updates
  1. investigating Aug 18, 2025, 12:21 AM UTC

    Investigating - Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls. We are working towards service restoration and apologize for any inconvenience this may cause.

  2. investigating Aug 18, 2025, 12:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 18, 2025, 12:36 AM UTC

    Investigating - Upon further investigation, engineering has determined that the issue is impacting Webex Contact Center and Webex Calling subscribers in ANZ region and not just Australia. All hands on the deck to help resolve the issue. We will share updates as and when they are available.

  4. identified Aug 18, 2025, 12:58 AM UTC

    identified - Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available. We appreciate your patience while we address this service incident.

  5. identified Aug 18, 2025, 02:21 AM UTC

    Identified - Engineering continues to work diligently to restore services. Thank you for your continued patience as we address this service incident.

  6. monitoring Aug 18, 2025, 02:34 AM UTC

    Monitoring - Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.

  7. resolved Aug 18, 2025, 03:00 AM UTC

    Resolved - Services remain healthy and stable. The issue is now resolved. We appreciate your patience while we addressed this service incident.

Read the full incident report →

Notice July 18, 2025

Reports of calling problems from multiple customers.

Detected by Pingoru
Jul 18, 2025, 12:18 AM UTC
Resolved
Jul 23, 2025, 02:29 AM UTC
Duration
5d 2h
Affected: SoftswitchCloud Calling for Microsoft TeamsOperator Connect for Microsoft TeamsCisco Webex
Timeline · 4 updates
  1. investigating Jul 18, 2025, 12:18 AM UTC

    We are currently experiencing an issue with an upstream provider that is calling various calling problems for customers. We are working on identifying and resolving this issue. We will update this page in 30min with progress.

  2. investigating Jul 18, 2025, 12:40 AM UTC

    Update: The calling problem has been identified by our engineers, they are currently working to mitigate the problem and restore normal service. We will update this page in 30 minutes or earlier with progress.

  3. monitoring Jul 18, 2025, 01:27 AM UTC

    The calling issue has been resolved. We are continuing to monitor the systems to ensure no further problems arise. If you are still experiencing any issues, please contact our helpdesk via the methods below: NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

  4. resolved Jul 23, 2025, 02:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025

Teams Direct Route calls are failing to reach Contact Center solutions

Detected by Pingoru
Jun 26, 2025, 09:06 PM UTC
Resolved
Jun 27, 2025, 01:14 AM UTC
Duration
4h 8m
Affected: SoftswitchCloud Calling for Microsoft TeamsTendfor Contact Centre
Timeline · 2 updates
  1. investigating Jun 26, 2025, 09:06 PM UTC

    Incoming Teams Direct Route calls are not being presented to Contact Centre solutions in some instances. Our Engineers are investigating the root cause. If you are experiencing this issue, please contact out Helpdesk. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

  2. resolved Jun 27, 2025, 01:14 AM UTC

    This issue is now resolved, If you are still experiencing any related problems please contact our Helpdesk. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

Read the full incident report →

Notice June 5, 2025

Network Outage Affecting Customers in Lower North & South Islands

Detected by Pingoru
Jun 05, 2025, 11:24 PM UTC
Resolved
Jun 10, 2025, 12:13 AM UTC
Duration
4d
Affected: Chorus NGA - Lower North IslandChorus NGA - Upper South IslandChorus NGA - Lower South Island
Timeline · 5 updates
  1. investigating Jun 05, 2025, 11:24 PM UTC

    Our engineers are currently investigating this issue.

  2. investigating Jun 05, 2025, 11:56 PM UTC

    Chorus have identified a fault at their Courtney Place exchange. It appears to be a general equipment failure affecting more than 14000 fibre services across multiple ISPs. We will provide updates as and when we receive them.

  3. identified Jun 05, 2025, 11:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 06, 2025, 12:24 AM UTC

    Network services appear to have been restored. We will continue to monitor this the situation. If you are still experiencing network connectivity issues, please contact our helpdesk via the details below. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

  5. resolved Jun 10, 2025, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2025

Microsoft Teams Call Queue Issue

Detected by Pingoru
May 02, 2025, 02:25 AM UTC
Resolved
Jun 11, 2025, 11:48 PM UTC
Duration
40d 21h
Affected: Cloud Calling for Microsoft TeamsOperator Connect for Microsoft Teams
Timeline · 3 updates
  1. investigating May 02, 2025, 02:25 AM UTC

    Telesmart is currently investigating reports of an intermittent issue where Microsoft Teams call queues fail to properly receive inbound calls, instead triggering an immediate outbound call to the original caller. We are actively working with Microsoft to identify the root cause and resolve the issue as quickly as possible. Please contact Telesmart's Help Desk via the channels below if you are experiencing this problem and haven't already logged a ticket. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

  2. monitoring May 02, 2025, 05:19 AM UTC

    We have had reports that some of our clients are now able to answer queue calls. We are monitoring this and reaching out to clients that have been experiencing the issue. If you are still experiencing any issues let us know.

  3. resolved Jun 11, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →