Telesmart incident
Network Outage Affecting Customers in Lower North & South Islands
Telesmart experienced a notice incident on June 5, 2025 affecting Chorus NGA - Lower North Island and Chorus NGA - Upper South Island and 1 more component, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 11:24 PM UTC
Our engineers are currently investigating this issue.
- investigating Jun 05, 2025, 11:56 PM UTC
Chorus have identified a fault at their Courtney Place exchange. It appears to be a general equipment failure affecting more than 14000 fibre services across multiple ISPs. We will provide updates as and when we receive them.
- identified Jun 05, 2025, 11:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 12:24 AM UTC
Network services appear to have been restored. We will continue to monitor this the situation. If you are still experiencing network connectivity issues, please contact our helpdesk via the details below. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- resolved Jun 10, 2025, 12:13 AM UTC
This incident has been resolved.