Telesmart incident

Teams Direct Route calls are failing to reach Contact Center solutions

Minor Resolved View vendor source →

Telesmart experienced a minor incident on June 26, 2025 affecting Softswitch and Cloud Calling for Microsoft Teams and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2025, 09:06 PM UTC
Resolved
Jun 27, 2025, 01:14 AM UTC
Duration
4h 8m
Detected by Pingoru
Jun 26, 2025, 09:06 PM UTC

Affected components

SoftswitchCloud Calling for Microsoft TeamsTendfor Contact Centre

Update timeline

  1. investigating Jun 26, 2025, 09:06 PM UTC

    Incoming Teams Direct Route calls are not being presented to Contact Centre solutions in some instances. Our Engineers are investigating the root cause. If you are experiencing this issue, please contact out Helpdesk. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

  2. resolved Jun 27, 2025, 01:14 AM UTC

    This issue is now resolved, If you are still experiencing any related problems please contact our Helpdesk. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]