Telesmart incident

Network Outage affecting the Nelson/Tasman and West Coast Regions

Major Resolved View vendor source →

Telesmart experienced a major incident on October 22, 2025 affecting Chorus NGA - Upper South Island, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 08:04 PM UTC
Resolved
Oct 23, 2025, 12:22 AM UTC
Duration
4h 17m
Detected by Pingoru
Oct 22, 2025, 08:04 PM UTC

Affected components

Chorus NGA - Upper South Island

Update timeline

  1. investigating Oct 22, 2025, 08:04 PM UTC

    Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) [email protected]

  2. investigating Oct 22, 2025, 08:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2025, 12:22 AM UTC

    The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.