Telesmart incident

Widespread outage causing connectivity issues

Notice Resolved View vendor source →

Telesmart experienced a notice incident on April 30, 2026, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 03:56 AM UTC
Resolved
May 03, 2026, 07:40 PM UTC
Duration
3d 15h
Detected by Pingoru
Apr 30, 2026, 03:56 AM UTC

Update timeline

  1. investigating Apr 30, 2026, 03:56 AM UTC

    There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause

  2. monitoring Apr 30, 2026, 07:26 PM UTC

    The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.

  3. resolved May 03, 2026, 07:40 PM UTC

    This incident has been resolved.