Telesmart incident
Reports of calling problems from multiple customers.
Telesmart experienced a notice incident on July 18, 2025 affecting Softswitch and Cloud Calling for Microsoft Teams and 1 more component, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2025, 12:18 AM UTC
We are currently experiencing an issue with an upstream provider that is calling various calling problems for customers. We are working on identifying and resolving this issue. We will update this page in 30min with progress.
- investigating Jul 18, 2025, 12:40 AM UTC
Update: The calling problem has been identified by our engineers, they are currently working to mitigate the problem and restore normal service. We will update this page in 30 minutes or earlier with progress.
- monitoring Jul 18, 2025, 01:27 AM UTC
The calling issue has been resolved. We are continuing to monitor the systems to ensure no further problems arise. If you are still experiencing any issues, please contact our helpdesk via the methods below: NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- resolved Jul 23, 2025, 02:29 AM UTC
This incident has been resolved.