Telesmart experienced a minor incident on May 2, 2025 affecting Cloud Calling for Microsoft Teams and Operator Connect for Microsoft Teams, lasting 40d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2025, 02:25 AM UTC
Telesmart is currently investigating reports of an intermittent issue where Microsoft Teams call queues fail to properly receive inbound calls, instead triggering an immediate outbound call to the original caller. We are actively working with Microsoft to identify the root cause and resolve the issue as quickly as possible. Please contact Telesmart's Help Desk via the channels below if you are experiencing this problem and haven't already logged a ticket. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- monitoring May 02, 2025, 05:19 AM UTC
We have had reports that some of our clients are now able to answer queue calls. We are monitoring this and reaching out to clients that have been experiencing the issue. If you are still experiencing any issues let us know.
- resolved Jun 11, 2025, 11:48 PM UTC
This incident has been resolved.