Telesmart experienced a critical incident on November 16, 2025 affecting Caduceus Datacentre, Wellington and NZ Datacentre - Featherston Street, Wellington (CDC), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Caduceus Datacentre, WellingtonNZ Datacentre - Featherston Street, Wellington (CDC)
Update timeline
- investigating Nov 16, 2025, 11:10 AM UTC
Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work. Our technical team has been dispatched to the site to investigate further. Estimated time of resolution: To be determined Next communication: 60 minutes
- resolved Nov 16, 2025, 12:10 PM UTC
Our technical team has resolved the issue and all services have been restored on site.. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]