Telesmart incident
Webex Calling: Users in the Australia region may experience intermittent call failures
Telesmart experienced a major incident on August 18, 2025 affecting Cisco Webex, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2025, 12:21 AM UTC
Investigating - Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls. We are working towards service restoration and apologize for any inconvenience this may cause.
- investigating Aug 18, 2025, 12:21 AM UTC
We are continuing to investigate this issue.
- investigating Aug 18, 2025, 12:36 AM UTC
Investigating - Upon further investigation, engineering has determined that the issue is impacting Webex Contact Center and Webex Calling subscribers in ANZ region and not just Australia. All hands on the deck to help resolve the issue. We will share updates as and when they are available.
- identified Aug 18, 2025, 12:58 AM UTC
identified - Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available. We appreciate your patience while we address this service incident.
- identified Aug 18, 2025, 02:21 AM UTC
Identified - Engineering continues to work diligently to restore services. Thank you for your continued patience as we address this service incident.
- monitoring Aug 18, 2025, 02:34 AM UTC
Monitoring - Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- resolved Aug 18, 2025, 03:00 AM UTC
Resolved - Services remain healthy and stable. The issue is now resolved. We appreciate your patience while we addressed this service incident.