Is Telavox down?

We are currently investigating a disruption in our mobile provisioning services in Norway. This may impact activations of Simcards, and configuration or updates to mobile subscriptions. Our incident response team is actively investigating the issue together with our vendor and working to resolve it as quickly as possible.

We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available. At this time, no estimated time to resolution (ETR) is available.

The issue affecting mobile provisioning services in Norway has been resolved as of approximately 10:25 CET, following troubleshooting alongside with our vendor. Activating and making changes to SIM cards associated with our mobile subscriptions is now working normally again. If you continue to experience any further issues, contact your support team for further assistance.

During the weekend of 10–11 October, some users were unexpectedly logged out of the Telavox softphone and mobile app. These users must now log in again. Some login attempts fail due to too many failed login attempts in a short time. When there are too many attempts, the account is temporarily blocked. What you can do: Make sure that you use your current password. If you do not remember your password, use the "Forgot password" link to reset it. If you still cannot log in, contact our support. We continue to monitor the situation and will update this page when we have more information.

We no longer see failed login attempts related to this incident. Users can log in to the Telavox softphone and mobile app as usual. We will continue to monitor the situation during the day, but we now close this incident. If you still cannot log in, contact our support. October 12, 2026 08:52 CEST

We are currently experiencing issues with our fixed and mobile telephony in Norway, which may affect incoming and outgoing calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.

We have confirmed that our network is operating normally. Two of our external vendors have identified the issue is in their end. We are working directly with both vendors to restore services as quickly as possible.

Our radio mobile network operator reports that mobile services remain impacted, with disruption occurring intermittently and to varying degrees. The operator is working to resolve the issue with the highest priority. Important: The operator has confirmed that calls to emergency services may also fail intermittently during this incident. If a call to 112 does not connect, retry immediately or use a phone on a different mobile network. We remain in close dialogue with the operator and will post a further update as soon as we have more information to share.

Our monitoring shows a clear improvement in voice call performance. Though, we have not yet received an update from our mobile network operator on the progress of their fault handling. We will post a new update as soon as we receive further information or observe any material change.

Our mobile network operator reports that SMS and mobile data services have been restored to normal operation. Voice calls remain affected and may still fail intermittently. The operator has observed an improvement but has not confirmed the fault as resolved. Calls to emergency services may therefore still be affected. The next update from our operator is expected at 21:00 CEST. A further update will be published once it has been received, or earlier should the situation change

Our mobile network operator has confirmed that the fault within their network has been resolved and that all services are now operating normally. Voice calls are connecting as expected, including calls to emergency services, so the earlier guidance to retry a 112 call no longer applies. SMS and mobile data remain fully operational following their restoration earlier in the incident. Our monitoring also confirms normal performance across our voice platform in Norway. Telavox will follow up with the operator to obtain a full incident report. This incident will now be closed. October 8, 2026 19:11 CEST

We are currently experiencing issues with our mobile telephony in Norway, which is affecting incoming calls to UCaaS subscribers from one specific operator. Our incident response team is actively investigating the issue together with the operator and working to resolve it as quickly as possible.

The incident also affects outgoing calls to the specific operator

We are seeing some signs of improvements after mitigating actions. We can also state that the incident only affects incoming calls Our incident response team is still actively investigating the root cause, and we are still in contact with our subprovider to resolve the issue.

Our sub-contractor has identified the root cause and are actively working on resolving the incident. We have requested a estimated time for resolution

Our Our sub-contractor report that the incident is resolved since 14:40 . We can confirm with internal testing. The service is back to fully operational We will continue to monitor the situation closely to ensure full service is completely restored.

The incident is resolved and service is back to fully operational September 29, 2026 15:02 CEST

We are currently experiencing an issue that affects access to the Telavox web app, softphone and admin interface. Affected users may be unable to log in or may see errors when using these services. Our engineering teams are aware of the problem and are actively working to resolve it.

All services were restored at approximately 17:10 CEST/UTC+2, our engineering team continues to monitor the platform to ensure ongoing stability.

All affected services has been restored since 17:10 CEST and are operational. The incident is now being marked as resolved and closed. September 22, 2026 17:16 CEST