Telavox incident
Incident affecting Mobile Provisioning Services in Norway
Resolved after 56 minutes, affecting Norway and Norway (Norway — Mobile Provisioning), on November 4, 2026.
The issue affecting mobile provisioning services in Norway has been resolved as of approximately 10:25 CEST, following troubleshooting alongside with our vendor. Activating and making changes to SIM cards associated with our mobile subscriptions is now working normally again. If you continue to experience any further issues, contact your support team for further assistance.
Affected components
Update timeline
- investigating Nov 04, 2026, 08:36 AM UTC
We are currently investigating a disruption in our mobile provisioning services in Norway. This may impact activations of Simcards, and configuration or updates to mobile subscriptions. Our incident response team is actively investigating the issue together with our vendor and working to resolve it as quickly as possible.
- investigating Nov 04, 2026, 09:13 AM UTC
We remain in close contact with the vendor and will continue to share updates as soon as new information becomes available. At this time, no estimated time to resolution (ETR) is available.
- resolved Nov 04, 2026, 09:33 AM UTC
The issue affecting mobile provisioning services in Norway has been resolved as of approximately 10:25 CEST, following troubleshooting alongside with our vendor. Activating and making changes to SIM cards associated with our mobile subscriptions is now working normally again. If you continue to experience any further issues, contact your support team for further assistance.
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