Incident affecting Telephony in Sweden and Finland

Update timeline

1. investigating Aug 31, 2026, 12:14 PM UTC

   We are currently experiencing issues with our mobile telephony in Sweden, which may affecting incoming and outgoing mobile calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. 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2. investigating Aug 31, 2026, 12:14 PM UTC

   We are currently experiencing issues with our mobile telephony in Sweden, which may affecting incoming and outgoing mobile calls. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.

3. monitoring Aug 31, 2026, 12:27 PM UTC

   Based on our latest monitoring, the issue affecting incoming and outgoing mobile calls in Sweden is no longer present, and call services have returned to normal. Our incident response team will continue to closely monitor network performance to ensure ongoing stability. August 31, 2026 14:14 CEST

4. monitoring Aug 31, 2026, 12:27 PM UTC

   Based on our latest monitoring, the issue affecting incoming and outgoing mobile calls in Sweden is no longer present, and call services have returned to normal. Our incident response team will continue to closely monitor network performance to ensure ongoing stability.

5. investigating Aug 31, 2026, 01:11 PM UTC

   Based on our latest monitoring, the issue affecting incoming and outgoing mobile calls in Sweden is still ongoing. We can conclude that the incident also includes mobile calls in Finland. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible. August 31, 2026 14:27 CEST

6. investigating Aug 31, 2026, 01:11 PM UTC

   Based on our latest monitoring, the issue affecting incoming and outgoing mobile calls in Sweden is still ongoing. We can conclude that the incident also includes mobile calls in Finland. Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.

7. investigating Aug 31, 2026, 02:07 PM UTC

   We are still investigating the issue of some calls not connecting. Our incident response team is still actively working on solving the issue August 31, 2026 15:11 CEST

8. investigating Aug 31, 2026, 02:07 PM UTC

   We are still investigating the issue of some calls not connecting. Our incident response team is still actively working on solving the issue

9. monitoring Aug 31, 2026, 02:39 PM UTC

   We have identified the cause and our monitoring indicating that issue is no longer present. We will continue the monitoring to verify. August 31, 2026 16:07 CEST

10. monitoring Aug 31, 2026, 02:39 PM UTC

    We have identified the cause and our monitoring indicating that issue is no longer present. We will continue the monitoring to verify.

11. monitoring Aug 31, 2026, 03:32 PM UTC

    The issue has been resolved since 16:20 CEST. We will keep the monitoring state during the evening and night before clearing the incident as fully operational. August 31, 2026 16:39 CEST

12. monitoring Aug 31, 2026, 03:32 PM UTC

    The issue has been resolved since 16:20 CEST. We will keep the monitoring state during the evening and night before clearing the incident as fully operational.

13. resolved Sep 01, 2026, 07:15 AM UTC

    The mitigation work from yesterday was successful and our monitoring system confirms that we are back to fully operational since August 31, 2026 16:20 CEST August 31, 2026 17:32 CEST