Physical Handset Registration Issues - West Coast Hosted PBX Platform

Update timeline

1. identified Apr 22, 2025, 11:47 PM UTC

   Telair has identified an issue currently affecting the registration of physical handsets. Please note that softphones are not impacted by this issue. The problem appears isolated to devices connected to the West Coast Hosted PBX Platform. As an initial troubleshooting step, we recommend rebooting your network connectivity equipment, such as your modem or router. Our technical team is actively investigating and working to resolve the issue as a priority. We appreciate your patience and will provide further updates as more information becomes available.

2. monitoring Apr 23, 2025, 03:51 AM UTC

   We would like to inform you that a recent upstream routing issue affecting services in the Western Australia region has now been fully resolved. This issue impacted service registration across the Telstra, AAPT, and Optus networks. We can confirm that phone services are now registering correctly, and all affected services should be operating normally. We appreciate your patience and understanding, and we apologise for any inconvenience this may have caused.

3. resolved Apr 23, 2025, 05:55 AM UTC

   We would like to inform you that a recent upstream routing issue affecting services in the Western Australia region has now been fully resolved. This issue impacted service registration across the Telstra, AAPT, and Optus networks. We can confirm that phone services are now registering correctly, and all affected services should be operating normally. We appreciate your patience and understanding, and we apologise for any inconvenience this may have caused.