Resolved after 1 hour 28 minutes, affecting QLD - NBN, on May 26, 2025.
We believe this incident is now completely resolved. Please contact our support team if you are still experiencing any issues.
Affected components
Update timeline
- identified May 26, 2025, 11:23 PM UTC
Telair is aware of an NBN Incident following maintenance carried out by NBN last night. Some services located in the Greater Brisbane area are offline and pending restoration by NBN. If your service is offline please contact our support team and they will be able to advise if your service is impacted and raise the fault with NBN.
- monitoring May 27, 2025, 12:36 AM UTC
Engineers identified and corrected the fault, and we are happy to report that services are now connecting correctly. If your service is still offline, please reboot your router and contact our support team. We will continue to monitor the system to ensure ongoing stability.
- resolved May 27, 2025, 12:51 AM UTC
We believe this incident is now completely resolved. Please contact our support team if you are still experiencing any issues.
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