Resolved after 15 hours 3 minutes, affecting Hosted PBX, on June 30, 2025.
This incident has now been resolved. There have been no further incidents of failed inbound calls and monitoring shows all systems are functioning correctly.
Affected components
Update timeline
- identified Jun 30, 2025, 08:15 AM UTC
Our team are aware of issues impacting some inbound calls to hosted PBX services, not all systems or numbers are impacted. Our engineers are investigating this issue, and another update will be posted within the next 10 minutes.
- identified Jun 30, 2025, 08:27 AM UTC
While our engineers are continuing to investigate the issues affecting inbound calls, we have confirmed that a number of impacted customers are now successfully receiving calls. We will continue to investigate the cause and monitor the systems. Another update will be posted in 10 minutes.
- monitoring Jun 30, 2025, 08:35 AM UTC
Our engineers have confirmed that all calls seem to be connecting as expected. We are continuing to monitor the situation closely.
- resolved Jun 30, 2025, 11:19 PM UTC
This incident has now been resolved. There have been no further incidents of failed inbound calls and monitoring shows all systems are functioning correctly.
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