technologywithin Outage History

Started Sep 09, 2026, 10:17 AM UTC· resolved Sep 10, 2026, 06:58 AM UTC

1. investigating Sep 09, 2026, 10:17 AM UTC

   We are currently experiencing an issue affecting leased line services from one of our providers. The provider has advised that there is a fault impacting four of their interconnects with Virgin Media.

2. identified Sep 09, 2026, 11:19 AM UTC

   We are currently awaiting a further update from our leased line provider, including details of the current status and an estimated time for resolution.

3. identified Sep 09, 2026, 12:56 PM UTC

   Virgin Media has advised our leased line provider that a fibre break has occurred on the route connecting the provider's network to the Virgin Media interconnect**.** Virgin Media is currently arranging for an engineering team to locate the fault and carry out the necessary repairs. We are awaiting further updates, including an estimated restoration time, and will provide additional information as it becomes available.

4. identified Sep 09, 2026, 02:18 PM UTC

   We have been advised that the Virgin Media engineering team is expected to arrive on site at approximately 15:15 to assess the fibre damage. Further updates will be provided as soon as additional information becomes available.

5. identified Sep 09, 2026, 03:58 PM UTC

   Virgin Media has informed us that their engineering team is still experiencing delays reaching the site due to traffic conditions around the location of the fibre break. We are awaiting confirmation that the engineers have arrived on site and will provide an estimated resolution time as soon as it becomes available.

6. identified Sep 09, 2026, 04:05 PM UTC

   We have been advised that the Virgin Media engineering team is now on site and investigating the fibre break. They will attempt a repair if feasible. At this time, no estimated time for resolution has been provided. We will continue to monitor the situation and provide further updates as they become available.

7. identified Sep 09, 2026, 05:57 PM UTC

   Works are continuing on the fibre fault. No further update has been provided on this. When further information is available, we'll post it here. We apologise for the extended downtime.

8. identified Sep 09, 2026, 09:38 PM UTC

   Works still continue into the night to replace the broken fibre cable. The engineers on site have found usable replacements and are working to replace these.

9. resolved Sep 10, 2026, 06:58 AM UTC

   Works continued into the night and the fibre break was successfully repaired at 02:26 this morning. Service has resumed for all affected sites. If you are still suffering any problems, please do contact our Support Team who will be happy to assist. Once again, technologywithin greatly apologises to all those affected customers surrounding this issue.

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Started May 21, 2026, 12:46 PM UTC· resolved May 21, 2026, 01:10 PM UTC

1. investigating May 21, 2026, 12:46 PM UTC

   We are currently investigating outages affecting Twiindata sites serviced by one of our leased line providers. This issue is impacting both internet and voice services.

2. monitoring May 21, 2026, 12:59 PM UTC

   The leased line provider and our team are observing that some services are restored. The provider continues to investigate the issue and, at this stage, cannot confirm that services are fully restored or that stability will be maintained.

3. resolved May 21, 2026, 01:10 PM UTC

   The leased line provider has now confirmed that a fix is in place and services are stable. A permanent resolution will be implemented during an emergency maintenance window scheduled for the early hours of tomorrow morning, 22 May. technologywithin apologises for any inconvenience caused.

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Started Feb 19, 2026, 09:30 AM UTC· resolved Feb 19, 2026, 12:28 PM UTC

1. identified Feb 19, 2026, 09:30 AM UTC

   We are aware of the twiindata portal running slower than usual. We have identified the cause of this and are working towards a sswift resolution as a matter of urgency. We apologiuse for the inconvenience caused by this issue and will update the status page when new information is available..

2. investigating Feb 19, 2026, 10:01 AM UTC

   The performance issues of the twiindata portal is also causing issues with our Wifi systems. This has been added to our investigation..

3. identified Feb 19, 2026, 10:23 AM UTC

   We can now further clarify from our investigations that the issues are affecting performance of the Guest Wi-Fi login process, along with slow performance of the twiindata portal. Corporate Wi-Fi remains unaffected. Our investigations have pointed to the Guest Wi-Fi service being the root cause of the issue and we are working with upmost urgency to identify the root cause and rectify the issue and thank all our affected customers and their clients for their continued patience..

4. monitoring Feb 19, 2026, 10:42 AM UTC

   We believe we have managed to resolve the issue and are seeing healthy reading across the twiindata platform. We are still actively monitoring the situation and will post further when we are satisfied the fix has been successful..

5. monitoring Feb 19, 2026, 11:35 AM UTC

   We have had no further reports of issues since putting the fix in place. We are continuing to closely monitor and we will circulate a comprehensive RFO in due course..

6. resolved Feb 19, 2026, 12:16 PM UTC

   We are seeing normal service restored to our estate and the twiindata service is stable and healthy. A full RFO will be provided for this upon request within 5 working days. We greatly apologise to our affected customers and their clients for the outage and thank everyone for the patience during the incident..

7. resolved Feb 19, 2026, 12:28 PM UTC

   This incident has been resolved..

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Started Dec 22, 2025, 12:10 PM UTC· resolved Dec 22, 2025, 12:21 PM UTC

1. investigating Dec 22, 2025, 12:10 PM UTC

   We are currently investigating an issue affecting a small number of phone numbers on our legacy platforms, as well as technologywithin office phone numbers. If you need to speak with the support team, please use the live chat feature available via TwiinData or email us at [**[email protected]**](mailto:[email protected])..

2. resolved Dec 22, 2025, 12:21 PM UTC

   This incident has been resolved..

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Started Nov 17, 2025, 12:48 PM UTC· resolved Nov 17, 2025, 03:08 PM UTC

1. investigating Nov 17, 2025, 12:48 PM UTC

   We have observed a large number of sites lose connectivity. These sites are all with the same provider, so we are in the process of contacting them for further information. Please note this is a different provider that we have seen issues with over the last couple of weeks so this is not a repeat of those issues. We apologise for the inconvenience caused. .

2. monitoring Nov 17, 2025, 01:24 PM UTC

   The provider originally believed this incident was exclusive to the London area, but have noted this was a nationwide issue. Services have returned to all affected customers, but we haven't received official confirmation of resolution. We will continue to monitor until we do so..

3. monitoring Nov 17, 2025, 02:00 PM UTC

   The provider has implemented a fix, and they are currently monitoring the result. If you are still experiencing any problems, please reach out to the support desk on 02079538800..

4. resolved Nov 17, 2025, 03:08 PM UTC

   We have received confirmation from the provider that the service has been fully restored. We are seeing that traffic is flowing normally across sites. If you are still experiencing any problems in relation to today's issues, please don't hesitate to contact the support desk on 02079538800\. If you would like to receive an RFO please contact the support desk at [[email protected].](mailto:[email protected]) This can take up to 10 working days. Thank you for your patience during this time. .

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Started Nov 17, 2025, 10:22 AM UTC· resolved Nov 17, 2025, 05:30 PM UTC

1. investigating Nov 17, 2025, 10:22 AM UTC

   We are currently investigating an issue with our legacy VoIP platform affecting inbound calls. This is currently impacting a small number of customers..

2. investigating Nov 17, 2025, 10:32 AM UTC

   technologywithin's phone lines are currently down due to this incident. Please raise all support requests via our support@technologywithin email address..

3. investigating Nov 17, 2025, 11:05 AM UTC

   We are continuing to investigate this issue with the platform provider. Some numbers are working as expected, but we are still seeing failures elsewhere. technologywithin's support number is one of the numbers still unable to receive calls..

4. monitoring Nov 17, 2025, 12:18 PM UTC

   We are seeing calls complete successfully across the legacy VoIP platform. Technologywithin's support number is now working again. However, we have not yet received confirmation from the platform provider that the issue has been fully resolved, so we will continue to monitor. Once we receive confirmation, we will request an RFO for the outage. We apologize for any inconvenience this outage may have caused..

5. investigating Nov 17, 2025, 03:01 PM UTC

   We are still seeing calls complete successfully across the legacy VoIP platform; however, we are also seeing that a few of our clients are still experiencing problems with inbound and outbound calls. We are investigating this now and will have another update shortly. If you are still experiencing any phone problems, please contact the support desk on 02079538800. Thank you for your patience and understanding during this time. .

6. investigating Nov 17, 2025, 04:02 PM UTC

   We continue to work with our provider to establish the root cause of the ongoing issue. We apologise for the extended downtime and are working to resolve ASAP..

7. resolved Nov 17, 2025, 05:30 PM UTC

   We are seeing full service restored to our telephony platform. If you are still suffering issues, please do contact our support team who will be happy to assist. We apologise for the extended downtime to our our affecting clients..

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Started Nov 12, 2025, 11:46 AM UTC· resolved Nov 12, 2025, 11:58 AM UTC

1. investigating Nov 12, 2025, 11:46 AM UTC

   We are currently investigating a brief drop in service on our Leased Lines. Initial inspection from the provider suggests this is related to the major carrier Virgin. We will update this page when we have more information..

2. resolved Nov 12, 2025, 11:58 AM UTC

   We are seeing all circuits returned promptly following the outage and have remained stable. An RFO has been requested from the provider. If this is something you are interested in, please contact our support team. We greatly apologise for the inconvience caused by the drop to all our affected customers and their clients..

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Started Nov 04, 2025, 11:31 AM UTC· resolved Nov 06, 2025, 09:15 AM UTC

1. investigating Nov 04, 2025, 11:31 AM UTC

   We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update. We apologise for any inconvenience this has caused.

2. monitoring Nov 04, 2025, 11:50 AM UTC

   This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800..

3. investigating Nov 04, 2025, 12:12 PM UTC

   Looks like some leaselines have dropped again. We are investigating this issue and are awaiting an update from the provider to why this has happened again. We apologise for the inconvenience this caused. .

4. monitoring Nov 04, 2025, 12:58 PM UTC

   This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800..

5. monitoring Nov 04, 2025, 02:04 PM UTC

   We have spoken to the provider, and they have confirmed that normal service has resumed. We are going to continue to monitor this until this has been marked as resolved on their end because the provider can't guarantee that the issue will not recur. .

6. investigating Nov 04, 2025, 03:18 PM UTC

   We can see that leaselines are affected again, we are investigating these issues and will have an update soon from the provider. We apologise for the inconvenience this has caused. .

7. monitoring Nov 04, 2025, 03:41 PM UTC

   We can see that the leaselines are now back up. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800..

8. monitoring Nov 04, 2025, 04:35 PM UTC

   We are still awaiting an update from the affected leased line supplier. Our monitoring indicates that the leased lines are currently stable and functioning as intended. If you are still experiencing issues, please get in touch with the support desk..

9. monitoring Nov 04, 2025, 05:30 PM UTC

   The support desk is now closed without any further updated from the leased line supplier. We will continue to monitor this incident out of hours but updates will be less frequent..

10. monitoring Nov 04, 2025, 07:41 PM UTC

    We are continuing to monitor the situation into the evening. Service appears to be stable, but the provider hasn't supplied any additional updates prior to the most recent drop..

11. monitoring Nov 04, 2025, 08:45 PM UTC

    No drops have been spotted in the last hour. We are still eagarly awaiting an update from the provider..

12. monitoring Nov 04, 2025, 10:06 PM UTC

    We are still awaiting full confirmation of resolution from our provider but have witnessed no drops in service for the remainder of the evening. We will be chasing an update with the provider first thing tomorrow morning..

13. monitoring Nov 05, 2025, 08:39 AM UTC

    Good morning, we are still awaiting an update from the provider. Leaselines have remained stable throughout the evening. We will continue to monitor this throughout the day. If you are still experiencing issues, please get in contact with the support desk. .

14. monitoring Nov 05, 2025, 09:17 AM UTC

    We have received a response from the provider. They are seeing stability on their side but are continuing to monitor these issues we faced yesterday. The provider is putting measures in place to prevent this from recuring in the future. Thank you for your patience during this time..

15. monitoring Nov 05, 2025, 10:30 AM UTC

    We are continuing to monitor this and looks stable so far this morning. We are pushing the provider for an update. Thank you for your patience during this time. .

16. monitoring Nov 05, 2025, 11:12 AM UTC

    The provider have given some feedback in their current stance. They have that overnight they were able to defend against other attacks successfully. However they can't confirm full resolution of the issue and are unlikely to do so for the time being. technologywithin will leave this incident open, but won't be chasing the provider for further updates, nor updating the status page until relevant information is given or the situation changes. We greatly apologise to all customers affected by this issue and all their clients, on top of the inability to provide full confirmation of resultion after such a lengthy time. .

17. resolved Nov 06, 2025, 09:15 AM UTC

    We have witnessed no customer drops over the last 24 hours and are now formally closing this incident. We have had several discussions with our provider and they have made significant changes to their network infrastructure to mitigate against future attacks. These changes are part of an evolving project. A further significant DDoS attack occurred last overnight and as a direct result of this work it was completely mitigated against, with no impact to the provider's core network. Whilst we cannot guarantee that there will be no further impact, we are satisfied that our provider is taking robust measures to improve their defences for the future and any further attacks will be far more effectively dealt with. We do apologise for the inconvenience caused by this issue and thank all our customers for their patience and understanding during this time..

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Started Oct 23, 2025, 10:31 AM UTC· resolved Oct 23, 2025, 10:42 AM UTC

1. investigating Oct 23, 2025, 10:31 AM UTC

   There was a brief dropout earlier today across multiple lease lines. We are continuing to speak with the lease line providers for more information on this. We apologise for any inconvenience this has caused. .

2. resolved Oct 23, 2025, 10:42 AM UTC

   We believe that the leaselines are now back up and running. We will request an RFO and send this to our customers. If you are still experiencing any issues, please call the support desk on 02079538800..

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Started Oct 07, 2025, 05:20 PM UTC· resolved Oct 07, 2025, 07:42 PM UTC

1. investigating Oct 07, 2025, 05:20 PM UTC

   We have noticed a number of leased line circuits drop in a similar manner to last night, all from the same provider. We are currently investigating with the provider but from the symptoms it appears that the issues from yesterday evening have recurred..

2. resolved Oct 07, 2025, 07:42 PM UTC

   We believe the incident has now been resolved, the affected circuits returned to service and we have seen stability since..

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Started Oct 06, 2025, 07:38 PM UTC· resolved Oct 06, 2025, 09:40 PM UTC

1. investigating Oct 06, 2025, 07:38 PM UTC

   We have been notified by one of our leased line providers they are currently experiencing issues at one of their networking data centres. We are awaiting updates regarding the issues they face..

2. resolved Oct 06, 2025, 09:40 PM UTC

   We have seen all affected circuits return to normal service and our supplier has confirmed this. .

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Started Jun 04, 2025, 08:46 AM UTC· resolved Jun 04, 2025, 01:31 PM UTC

1. investigating Jun 04, 2025, 08:46 AM UTC

   We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration. A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access. Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible..

2. investigating Jun 04, 2025, 10:12 AM UTC

   We are continuing to work on the intergration issue caused by Office R&D's changes. We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin. More information to follow..

3. identified Jun 04, 2025, 12:51 PM UTC

   We've identified the cause of the integration issues and a fix has been implemented. Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long..

4. resolved Jun 04, 2025, 01:31 PM UTC

   We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button. If you are still suffering issues, please do let us know. technologywithin greatly apologises for the issues suffered to all our affected clients..

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Started May 02, 2025, 02:27 PM UTC· resolved May 02, 2025, 03:35 PM UTC

1. investigating May 02, 2025, 02:27 PM UTC

   We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution. A further update will be given when we've received further information..

2. resolved May 02, 2025, 03:35 PM UTC

   We've been advised the issue has been resolved and full service has resumed. Please do accept our apologies for the issues suffered for all our affected customers..

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Started Apr 16, 2025, 09:33 AM UTC· resolved Apr 16, 2025, 11:41 AM UTC

1. investigating Apr 16, 2025, 09:33 AM UTC

   We are currently investigating an issue that is preventing customers from signing into Wi-Fi services that utilise twiindata authentication. We appreciate your patience as we work to resolve this matter..

2. identified Apr 16, 2025, 09:38 AM UTC

   We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers. To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks. Guest and Corporate Wi-Fi services should now be restored..

3. investigating Apr 16, 2025, 09:54 AM UTC

   The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working. We are currently investigating alternative solutions..

4. identified Apr 16, 2025, 10:48 AM UTC

   We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue. We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible..

5. monitoring Apr 16, 2025, 11:02 AM UTC

   We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue..

6. resolved Apr 16, 2025, 11:41 AM UTC

   We are considering the incident resolved and all services are back to working order. Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager..

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Started Mar 17, 2025, 08:39 AM UTC· resolved Mar 17, 2025, 08:39 AM UTC

1. resolved Mar 17, 2025, 08:39 AM UTC

   We want to make our clients aware we updated our Wi-Fi certificates this weekend for our authentication server. Customers may be asked to accept the new certificate, which is perfectly find to do so. If there are any issues, please do contact our Support Team who will be happy to assist..

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Started Mar 12, 2025, 09:31 AM UTC· resolved Mar 12, 2025, 12:22 PM UTC

1. investigating Mar 12, 2025, 09:31 AM UTC

   We are investigating an issue whereby the Twiindata portal is currently unavailable. We will update when we have more information to share. We apologise for the inconvenice caused by this issue..

2. identified Mar 12, 2025, 09:36 AM UTC

   We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency..

3. identified Mar 12, 2025, 09:45 AM UTC

   We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in. Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency..

4. identified Mar 12, 2025, 10:36 AM UTC

   We're still looking into the Guest Wi-Fi issue and still remains unavailable. Twiindata and Corporate Wi-Fi services are remain working. We apologise for the extended downtime regarding this issue for all those affected..

5. monitoring Mar 12, 2025, 11:07 AM UTC

   We have restored service to the Guest Wi-Fi and now are still both Twiindata portal and all Wi-Fi services returning to normal. If you are still suffering from either of these issues, please don't hesitate to contact our Support team urgently and we will investigate as a priority. We will fully confirm restoration shortly..

6. resolved Mar 12, 2025, 12:22 PM UTC

   We are seeing normal service across our entire estate and are happy to report the issue has been resolved. An RFO will be made available upon request to an Account Manager or the Support Team when it has been completed. Again, we greatly apologise to all our customers and their clients affected by this issue..

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Started Feb 21, 2025, 01:39 PM UTC· resolved Feb 22, 2025, 08:33 AM UTC

1. investigating Feb 21, 2025, 01:39 PM UTC

   We have raised with our provider a fault whereby we are seeing leased lines dropping in and out of service. Currently, we have no further update to share but as soon as we do this will be posted on here. We apologise for the inconvenience caused by this..

2. investigating Feb 21, 2025, 02:59 PM UTC

   Our provider have confirmed there is a major issue at one of their primary communications facilities. They don't have any further information to share but technologywithin is providing support where possible..

3. investigating Feb 21, 2025, 04:26 PM UTC

   Our provider is still currently looking into and investigating this issue. I apologise for the inconvenience this has caused to our clients..

4. investigating Feb 21, 2025, 08:28 PM UTC

   Our provider is continuing to investigate the issue. They have employed deep technical troubleshoot to establish where the root cause of the issue is and has seeked external assistance on this also. At least one more update will be posted tonight if no new information is brought to light. Once again, we greatly apologise for the inconvenince and issues suffered. technologywithin is trying to resolve this as best as possible..

5. identified Feb 21, 2025, 10:27 PM UTC

   The upstream provider has identified a fault in a core router and is working to rectify this fault. To facilitate this they've called an emergency maintenance window at midnight, during which time all services will be down. Internally we've taken some mitigation steps to reduce the impact to customers caused by the packet loss. Hopefully this should improve performance until the root cause can be established..

6. resolved Feb 22, 2025, 08:33 AM UTC

   Emergency works were conducted last night at midnight at the provider's exchange which seem to have resolved the issue and we are seeing normal service. We do greatly apologise for the inconveience caused by this issue to all those affected and their customers. An RFO for this issue has been requested and will be available upon request..

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Started Jan 08, 2025, 10:30 AM UTC· resolved Jan 08, 2025, 11:49 AM UTC

1. investigating Jan 08, 2025, 10:30 AM UTC

   We are currently investigating an issue with leased lines experiencing slow performance and high packet loss. This has been raised with the provider and we are working with them to determine the root cause of the issue..

2. identified Jan 08, 2025, 11:09 AM UTC

   Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along. More updates will follow..

3. resolved Jan 08, 2025, 11:49 AM UTC

   The provider has resolved the issue and normal service has resumed. If you are still experiencing issues, please do contact our Support Team who will be happy to help. Apologies for the disruption of service to all our affected customers..

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Started Dec 19, 2024, 09:56 AM UTC· resolved Dec 19, 2024, 12:17 PM UTC

1. identified Dec 19, 2024, 09:56 AM UTC

   We have been alerted by one of our leased line providers that they have had a hardware failure at their Data Centre which is impacting network connectivity at a number of sites. They have already dispatched an engineering team to resolve this issue. We will update when we have an ETA on resolution..

2. monitoring Dec 19, 2024, 10:37 AM UTC

   The provider has identified the fault and their engineers are working to fix and resolve the issue ASAP. More updates will be posted when they are received..

3. resolved Dec 19, 2024, 12:17 PM UTC

   We are now seeing circuits return to service and have had confirmation from the provider that the interconnects are back online. We would like to apologise for the disruption caused..

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Started Dec 04, 2024, 10:00 AM UTC· resolved Dec 04, 2024, 04:20 PM UTC

1. investigating Dec 04, 2024, 10:00 AM UTC

   We are currently investigating reports of a very small number of clients unable to make outbound calls. Inbound calls are working correctly..

2. investigating Dec 04, 2024, 10:17 AM UTC

   We have been advised by one of our SIP Trunk providers that they are currently investigating an outage in their services. They have advised their next update should be made by 11am at the latest..

3. monitoring Dec 04, 2024, 10:52 AM UTC

   Our SIP trunk provider has implemented a fix and are now seeing traffic across their service. They will be posting another update before 13:30 to fully clear the issue. We will continue to monitor and we apologise for any inconvenience this may have caused. .

4. resolved Dec 04, 2024, 04:20 PM UTC

   We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected..

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Started Nov 28, 2024, 10:09 AM UTC· resolved Nov 28, 2024, 02:07 PM UTC

1. investigating Nov 28, 2024, 10:09 AM UTC

   We are currently investigating an incident with sites using Virgin Media as a carrier. We are speaking with our providers to escalate the issue..

2. identified Nov 28, 2024, 10:46 AM UTC

   Our providers have identified 2 Virgin media interconnects which are out of service. Virgin have been notified and the issue is impacting other providers using Virgin Media as a carrier..

3. monitoring Nov 28, 2024, 01:41 PM UTC

   We have been provided an update that states that there is currently splicing work taking place to bring services back online. While we have seen some sites come back up, they are still at risk of going down again due to splicing works taking place..

4. resolved Nov 28, 2024, 02:07 PM UTC

   We have been informed that splicing has now been completed and sites are back online. We would like to apologize for any inconvenience caused by this outage..

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