technologywithin incident
Leased Line Outage
technologywithin is currently experiencing a minor incident affecting Leased line connectivity and Other Services, which began 7h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 10:17 AM UTC
We are currently experiencing an issue affecting leased line services from one of our providers. The provider has advised that there is a fault impacting four of their interconnects with Virgin Media.
- identified Sep 09, 2026, 11:19 AM UTC
We are currently awaiting a further update from our leased line provider, including details of the current status and an estimated time for resolution.
- identified Sep 09, 2026, 12:56 PM UTC
Virgin Media has advised our leased line provider that a fibre break has occurred on the route connecting the provider's network to the Virgin Media interconnect**.** Virgin Media is currently arranging for an engineering team to locate the fault and carry out the necessary repairs. We are awaiting further updates, including an estimated restoration time, and will provide additional information as it becomes available.
- identified Sep 09, 2026, 02:18 PM UTC
We have been advised that the Virgin Media engineering team is expected to arrive on site at approximately 15:15 to assess the fibre damage. Further updates will be provided as soon as additional information becomes available.
- identified Sep 09, 2026, 03:58 PM UTC
Virgin Media has informed us that their engineering team is still experiencing delays reaching the site due to traffic conditions around the location of the fibre break. We are awaiting confirmation that the engineers have arrived on site and will provide an estimated resolution time as soon as it becomes available.
- identified Sep 09, 2026, 04:05 PM UTC
We have been advised that the Virgin Media engineering team is now on site and investigating the fibre break. They will attempt a repair if feasible. At this time, no estimated time for resolution has been provided. We will continue to monitor the situation and provide further updates as they become available.