technologywithin experienced a minor incident on April 16, 2025, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 16, 2025, 09:33 AM UTC
We are currently investigating an issue that is preventing customers from signing into Wi-Fi services that utilise twiindata authentication. We appreciate your patience as we work to resolve this matter..
- identified Apr 16, 2025, 09:38 AM UTC
We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers. To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks. Guest and Corporate Wi-Fi services should now be restored..
- investigating Apr 16, 2025, 09:54 AM UTC
The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working. We are currently investigating alternative solutions..
- identified Apr 16, 2025, 10:48 AM UTC
We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue. We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible..
- monitoring Apr 16, 2025, 11:02 AM UTC
We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue..
- resolved Apr 16, 2025, 11:41 AM UTC
We are considering the incident resolved and all services are back to working order. Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager..