technologywithin experienced a minor incident on June 4, 2025, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 04, 2025, 08:46 AM UTC
We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration. A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access. Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible..
- investigating Jun 04, 2025, 10:12 AM UTC
We are continuing to work on the intergration issue caused by Office R&D's changes. We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin. More information to follow..
- identified Jun 04, 2025, 12:51 PM UTC
We've identified the cause of the integration issues and a fix has been implemented. Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long..
- resolved Jun 04, 2025, 01:31 PM UTC
We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button. If you are still suffering issues, please do let us know. technologywithin greatly apologises for the issues suffered to all our affected clients..