technologywithin experienced a major incident on December 19, 2024, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 19, 2024, 09:56 AM UTC
We have been alerted by one of our leased line providers that they have had a hardware failure at their Data Centre which is impacting network connectivity at a number of sites. They have already dispatched an engineering team to resolve this issue. We will update when we have an ETA on resolution..
- monitoring Dec 19, 2024, 10:37 AM UTC
The provider has identified the fault and their engineers are working to fix and resolve the issue ASAP. More updates will be posted when they are received..
- resolved Dec 19, 2024, 12:17 PM UTC
We are now seeing circuits return to service and have had confirmation from the provider that the interconnects are back online. We would like to apologise for the disruption caused..