technologywithin incident

VoiP Issues

Minor Resolved View vendor source →

technologywithin experienced a minor incident on November 17, 2025, lasting 7h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 10:22 AM UTC
Resolved
Nov 17, 2025, 05:30 PM UTC
Duration
7h 8m
Detected by Pingoru
Nov 17, 2025, 10:22 AM UTC

Update timeline

  1. investigating Nov 17, 2025, 10:22 AM UTC

    We are currently investigating an issue with our legacy VoIP platform affecting inbound calls. This is currently impacting a small number of customers..

  2. investigating Nov 17, 2025, 10:32 AM UTC

    technologywithin's phone lines are currently down due to this incident. Please raise all support requests via our support@technologywithin email address..

  3. investigating Nov 17, 2025, 11:05 AM UTC

    We are continuing to investigate this issue with the platform provider. Some numbers are working as expected, but we are still seeing failures elsewhere. technologywithin's support number is one of the numbers still unable to receive calls..

  4. monitoring Nov 17, 2025, 12:18 PM UTC

    We are seeing calls complete successfully across the legacy VoIP platform. Technologywithin's support number is now working again. However, we have not yet received confirmation from the platform provider that the issue has been fully resolved, so we will continue to monitor. Once we receive confirmation, we will request an RFO for the outage. We apologize for any inconvenience this outage may have caused..

  5. investigating Nov 17, 2025, 03:01 PM UTC

    We are still seeing calls complete successfully across the legacy VoIP platform; however, we are also seeing that a few of our clients are still experiencing problems with inbound and outbound calls. We are investigating this now and will have another update shortly. If you are still experiencing any phone problems, please contact the support desk on 02079538800. Thank you for your patience and understanding during this time. .

  6. investigating Nov 17, 2025, 04:02 PM UTC

    We continue to work with our provider to establish the root cause of the ongoing issue. We apologise for the extended downtime and are working to resolve ASAP..

  7. resolved Nov 17, 2025, 05:30 PM UTC

    We are seeing full service restored to our telephony platform. If you are still suffering issues, please do contact our support team who will be happy to assist. We apologise for the extended downtime to our our affecting clients..