Synthesia incident

Login Issues

Resolved after 3 hours 37 minutes, affecting Editor, on July 27, 2026.

monitoring Jul 27, 2026, 05:23 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 27, 2026, 02:08 PM UTC
Resolved
Jul 27, 2026, 05:46 PM UTC
Duration
3h 37m
Detected by Pingoru
Jul 27, 2026, 02:08 PM UTC

Affected components

Editor

Update timeline

  1. investigating Jul 27, 2026, 02:08 PM UTC

    We're currently experiencing an issue where login may be unsuccessful. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.

  2. monitoring Jul 27, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jul 27, 2026, 04:14 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 27, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 27, 2026, 05:46 PM UTC

    This incident has been resolved. Thank you for your patience!

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