Synthesia incident

Video Generation Delays

Resolved after 14 hours 55 minutes, affecting Video generation, on April 28, 2026.

investigating Apr 28, 2026, 04:56 PM UTC

We’re currently seeing higher-than-usual demand, which may lead to longer video generation times. The team is keeping a close eye on it. There’s no ETA for the fix at the moment, but we’ll share updates as soon as we have them. We’re sorry for the inconvenience and appreciate your patience.

Started
Apr 28, 2026, 04:56 PM UTC
Resolved
Apr 29, 2026, 07:51 AM UTC
Duration
14h 55m
Detected by Pingoru
Apr 28, 2026, 04:56 PM UTC

Affected components

Video generation

Update timeline

  1. investigating Apr 28, 2026, 04:56 PM UTC

    We’re currently seeing higher-than-usual demand, which may lead to longer video generation times. The team is keeping a close eye on it. There’s no ETA for the fix at the moment, but we’ll share updates as soon as we have them. We’re sorry for the inconvenience and appreciate your patience.

  2. resolved Apr 29, 2026, 07:51 AM UTC

    This incident has been resolved.

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