Resolved after 46 minutes, affecting Editor and Video generation and 1 more, on July 13, 2026.
A fix has been implemented and we are monitoring results.
Affected components
EditorVideo generationVideo SharingPublic API
Update timeline
- investigating Jul 13, 2026, 03:56 PM UTC
We're currently aware of an issue affecting Synthesia loading after login. Our engineering team are investigating now and we will provide updates as soon as we have more information.
- monitoring Jul 13, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Jul 13, 2026, 04:42 PM UTC
This incident has been resolved. Thank you for your patience!
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