Synthesia incident

Video Generation Delays

Resolved after 18 hours 48 minutes, affecting Video generation, on April 23, 2026.

monitoring Apr 23, 2026, 09:52 PM UTC

The incident is now stable, and video generation times are improving and gradually returning to normal. We’re continuing to monitor the situation.

Started
Apr 23, 2026, 06:53 PM UTC
Resolved
Apr 24, 2026, 01:41 PM UTC
Duration
18h 48m
Detected by Pingoru
Apr 23, 2026, 06:53 PM UTC

Affected components

Video generation

Update timeline

  1. identified Apr 23, 2026, 06:53 PM UTC

    We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. monitoring Apr 23, 2026, 09:52 PM UTC

    The incident is now stable, and video generation times are improving and gradually returning to normal. We’re continuing to monitor the situation.

  3. resolved Apr 24, 2026, 01:41 PM UTC

    This incident has now been resolved.

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