Synthesia experienced a minor incident on April 23, 2026 affecting Video generation, lasting 18h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Video generation
Update timeline
- identified Apr 23, 2026, 06:53 PM UTC
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- monitoring Apr 23, 2026, 09:52 PM UTC
The incident is now stable, and video generation times are improving and gradually returning to normal. We’re continuing to monitor the situation.
- resolved Apr 24, 2026, 01:41 PM UTC
This incident has now been resolved.