Synthesia incident

Video Generation Issues

Resolved after 1 hour 34 minutes, affecting Video generation, on February 13, 2025.

monitoring Feb 13, 2025, 11:53 AM UTC

We have implemented a fix and are monitoring the results.

Started
Feb 13, 2025, 11:09 AM UTC
Resolved
Feb 13, 2025, 12:44 PM UTC
Duration
1h 34m
Detected by Pingoru
Feb 13, 2025, 11:09 AM UTC

Affected components

Video generation

Update timeline

  1. investigating Feb 13, 2025, 11:09 AM UTC

    We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. identified Feb 13, 2025, 11:31 AM UTC

    Our engineering team has identified the issue and are working to reduce the impact caused. We are implementing a fix and will update when confirmed to be resolved.

  3. monitoring Feb 13, 2025, 11:53 AM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Feb 13, 2025, 12:44 PM UTC

    This issue has now been resolved. Thank you for your patience!

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