Synthesia incident

Video Generation Issues

Resolved after 1 hour 2 minutes, affecting Video generation, on April 14, 2025.

investigating Apr 14, 2025, 03:23 PM UTC

Our Engineering teams have now implemented a fix, and the issue has been resolved.

Started
Apr 14, 2025, 02:21 PM UTC
Resolved
Apr 14, 2025, 03:24 PM UTC
Duration
1h 2m
Detected by Pingoru
Apr 14, 2025, 02:21 PM UTC

Affected components

Video generation

Update timeline

  1. investigating Apr 14, 2025, 02:21 PM UTC

    We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. investigating Apr 14, 2025, 03:23 PM UTC

    Our Engineering teams have now implemented a fix, and the issue has been resolved.

  3. resolved Apr 14, 2025, 03:24 PM UTC

    This incident has been resolved.

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