Synthesia incident

Video Generation Delays

Resolved after 19 hours 52 minutes, affecting Video generation, on March 18, 2026.

monitoring Mar 19, 2026, 10:53 AM UTC

A fix has been implemented. Video generation has been restored to normal, and we're monitoring the results.

Started
Mar 18, 2026, 03:41 PM UTC
Resolved
Mar 19, 2026, 11:34 AM UTC
Duration
19h 52m
Detected by Pingoru
Mar 18, 2026, 03:41 PM UTC

Affected components

Video generation

Update timeline

  1. investigating Mar 18, 2026, 03:41 PM UTC

    We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

  2. identified Mar 18, 2026, 05:28 PM UTC

    Our Engineering Teams have identified the issue, and are working to restore generation times to normal. We'll continue to provide further updates as soon as we have more information.

  3. monitoring Mar 18, 2026, 11:46 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. identified Mar 19, 2026, 09:33 AM UTC

    We're experiencing further delays with video generation. Our Engineering teams have identified the issue, and we're working to restore generation times to normal. We'll provide additional updates as information becomes available.

  5. monitoring Mar 19, 2026, 10:53 AM UTC

    A fix has been implemented. Video generation has been restored to normal, and we're monitoring the results.

  6. resolved Mar 19, 2026, 11:34 AM UTC

    This incident has been resolved.

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