Synthesia experienced a minor incident on March 18, 2026 affecting Video generation, lasting 19h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 03:41 PM UTC
We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
- identified Mar 18, 2026, 05:28 PM UTC
Our Engineering Teams have identified the issue, and are working to restore generation times to normal. We'll continue to provide further updates as soon as we have more information.
- monitoring Mar 18, 2026, 11:46 PM UTC
A fix has been implemented, and we are monitoring the results.
- identified Mar 19, 2026, 09:33 AM UTC
We're experiencing further delays with video generation. Our Engineering teams have identified the issue, and we're working to restore generation times to normal. We'll provide additional updates as information becomes available.
- monitoring Mar 19, 2026, 10:53 AM UTC
A fix has been implemented. Video generation has been restored to normal, and we're monitoring the results.
- resolved Mar 19, 2026, 11:34 AM UTC
This incident has been resolved.