Resolved after 4 hours 3 minutes, on October 30, 2026.
Resolved: Earlier today, some customers saw no reports listed on the Reporting dashboard page, even though their reports and data were unaffected. The cause was a configuration change to report access permissions that affected customers using role-based report access. We reverted the change, and reports have been available again since 3:27 PM ET (19:27 UTC). No data was lost. We are updating our change validation process to cover role-based report access before similar changes are rolled out. We apologize for the inconvenience.
Update timeline
- resolved Oct 30, 2026, 08:25 PM UTC
Resolved: Earlier today, some customers saw no reports listed on the Reporting dashboard page, even though their reports and data were unaffected. The cause was a configuration change to report access permissions that affected customers using role-based report access. We reverted the change, and reports have been available again since 3:27 PM ET (19:27 UTC). No data was lost. We are updating our change validation process to cover role-based report access before similar changes are rolled out. We apologize for the inconvenience.
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