Resolved after 16 hours 48 minutes, affecting Web Interface, on March 30, 2023.
The issue with sending rates has been resolved. Some previously backlogged emails may take a little time before retrying to send but should send successfully
Affected components
Web Interface
Update timeline
- identified Mar 30, 2023, 05:25 PM UTC
Some emails sent by Synergysuite are experiencing delays in processing caused by a temporarily reduced sending rate. We are working with our email service provider to try to resolve the current reduced sending rate as soon as possible
- resolved Mar 31, 2023, 10:14 AM UTC
The issue with sending rates has been resolved. Some previously backlogged emails may take a little time before retrying to send but should send successfully
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