SynergySuite incident

Tableau increased data latency

Resolved after 2 hours 16 minutes, affecting Tableau, on January 3, 2024.

identified Jan 03, 2024, 10:58 AM UTC

The current latency between the primary and reporting databases is above the normal levels. We are taking steps to reduce the latency. This affects tableau reporting on: - Transaction Lines - Payments - Checks

Started
Jan 03, 2024, 10:58 AM UTC
Resolved
Jan 03, 2024, 01:14 PM UTC
Duration
2h 16m
Detected by Pingoru
Jan 03, 2024, 10:58 AM UTC

Affected components

Tableau

Update timeline

  1. identified Jan 03, 2024, 10:58 AM UTC

    The current latency between the primary and reporting databases is above the normal levels. We are taking steps to reduce the latency. This affects tableau reporting on: - Transaction Lines - Payments - Checks

  2. resolved Jan 03, 2024, 01:14 PM UTC

    The latency has been restored to normal levels

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