SynergySuite incident

Tableau Increased Latency

Resolved after 6 hours 24 minutes, affecting Tableau, on April 4, 2024.

monitoring Apr 04, 2024, 10:24 AM UTC

We have identified a buildup of latency in replicating low level transaction data from our primary database into our data warehouse. We are monitoring the automated recovery of this process, which may take several hours to complete. This latency affects recently updated data in the following Tableau datasources: - Comps and Promos - Inventory Sales - Pos Read Details - Sales - Purchasing

Started
Apr 04, 2024, 10:24 AM UTC
Resolved
Apr 04, 2024, 04:48 PM UTC
Duration
6h 24m
Detected by Pingoru
Apr 04, 2024, 10:24 AM UTC

Affected components

Tableau

Update timeline

  1. monitoring Apr 04, 2024, 10:24 AM UTC

    We have identified a buildup of latency in replicating low level transaction data from our primary database into our data warehouse. We are monitoring the automated recovery of this process, which may take several hours to complete. This latency affects recently updated data in the following Tableau datasources: - Comps and Promos - Inventory Sales - Pos Read Details - Sales - Purchasing

  2. resolved Apr 04, 2024, 04:48 PM UTC

    The latency has been addressed

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