Synctera Outage History

Synctera had 10 outages in the last 2 years totaling 31h 40m of downtime — averaging 0.4 incidents per month.

There were 10 Synctera outages since August 28, 2025 totaling 31h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.synctera.com

Minor May 21, 2026

Degraded performance impacting card issuance and card update endpoints

Detected by Pingoru: May 21, 2026, 12:56 PM UTC
Resolved: May 21, 2026, 12:56 PM UTC
Duration: —

Affected: api.synctera.com

Timeline · 2 updates

identified May 21, 2026, 12:37 PM UTC

Status: Identified We are currently investigating an incident affecting card issuance and card update endpoints. Requests are intermittently timing out due to an issue with an external vendor dependency. Affected components api.synctera.com (Degraded performance)
resolved May 21, 2026, 12:56 PM UTC

Status: Resolved We are observing recovery for the incident affecting card issuance and card update endpoints. Our team will continue monitoring closely and will provide further updates if needed. Affected components api.synctera.com (Operational)

Read the full incident report →

Minor May 8, 2026

AWS outage impacting our card processor vendor

Detected by Pingoru: May 08, 2026, 06:14 AM UTC
Resolved: May 08, 2026, 06:14 AM UTC
Duration: —

Affected: api.synctera.com

Timeline · 6 updates

identified May 08, 2026, 02:47 AM UTC

Status: Identified We are currently monitoring an ongoing AWS outage that appears to be impacting our card processor vendor. As a result, card transactions and digital wallet issuance may experience intermittent disruptions. At this time, some transactions are still processing successfully, so the overall impact may be limited. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available. Affected components api.synctera.com (Degraded performance)
monitoring May 08, 2026, 03:16 AM UTC

Status: Monitoring We are continuing to observe impact related to the ongoing AWS outage affecting our card processor vendor. Card transactions and digital wallet issuance may still experience intermittent disruptions. Our team remains actively engaged and is closely monitoring the situation for further developments. Affected components api.synctera.com (Degraded performance)
resolved May 08, 2026, 03:36 AM UTC

Status: Resolved We are now observing recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed. Affected components api.synctera.com (Operational)
monitoring May 08, 2026, 04:02 AM UTC

Status: Monitoring We are observing renewed intermittent disruptions related to the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance may again experience failures for some users. Our team is actively monitoring the situation. Affected components api.synctera.com (Degraded performance)
monitoring May 08, 2026, 05:38 AM UTC

Status: Monitoring We are starting to observe recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are gradually stabilizing, though intermittent disruptions may still occur. Our team continues to closely monitor the situation as services recover. Affected components api.synctera.com (Degraded performance)
resolved May 08, 2026, 06:14 AM UTC

Status: Resolved We are now observing full recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed. Affected components api.synctera.com (Operational)

Read the full incident report →

Minor April 29, 2026

Investigating authorization failures across our services

Detected by Pingoru: Apr 29, 2026, 04:27 PM UTC
Resolved: Apr 29, 2026, 04:27 PM UTC
Duration: —

Affected: api.synctera.comhttps://app.synctera.comapi-sandbox.synctera.com

Timeline · 2 updates

investigating Apr 29, 2026, 03:44 PM UTC

Status: Investigating We are currently investigating an issue causing elevated authorization failures across our services. Some users may experience errors when attempting to access resources. Affected components https://app.synctera.com (Degraded performance) api.synctera.com (Degraded performance) api-sandbox.synctera.com (Degraded performance)
resolved Apr 29, 2026, 04:27 PM UTC

Status: Resolved While deploying a permissions change, we corrupted the datastore backing our authorization layer. This caused the system to reject console logins and API key authentication, resulting in all authenticated API requests failing during the incident window. Card network authorizations and underlying transaction processing were not impacted. Some console/Insights access and API-based interactions were unavailable for approximately 40 minutes. Card transactions continued to authorize and process normally. Engineering has restored the authorization datastore and confirmed that access has been fully recovered and are investigating the number of failed called during the down window. Affected components https://app.synctera.com (Operational) api.synctera.com (Operational) api-sandbox.synctera.com (Operational)

Read the full incident report →

Minor March 9, 2026

Sandbox down due to broken permission evaluation

Detected by Pingoru: Mar 09, 2026, 07:39 PM UTC
Resolved: Mar 09, 2026, 07:39 PM UTC
Duration: —

Affected: https://app-sandbox.synctera.comapi-sandbox.synctera.com

Timeline · 3 updates

investigating Mar 09, 2026, 05:57 PM UTC

Status: Investigating Permission enforcement is broken across all of sandbox, access over API key or console is currently down. Affected components api-sandbox.synctera.com (Full outage) https://app-sandbox.synctera.com (Full outage)
identified Mar 09, 2026, 06:04 PM UTC

Status: Identified Root cause has been identified, the fix is being rolled out and access should be restored soon. Affected components api-sandbox.synctera.com (Partial outage) https://app-sandbox.synctera.com (Partial outage)
resolved Mar 09, 2026, 07:39 PM UTC

Status: Resolved The state of the permission system has been restored, access is back up. Affected components api-sandbox.synctera.com (Operational) https://app-sandbox.synctera.com (Operational)