Synctera Outage History

Started Jul 29, 2026, 01:56 PM UTC· resolved Jul 29, 2026, 02:32 PM UTC

1. monitoring Jul 29, 2026, 01:56 PM UTC

   Mastercard is currently experience an issue affecting digital wallet token operations, including activating, suspending, resuming and terminating tokens. As a result, these operations are failing for Synctera card tokens. We are monitoring the situation and will provide updates when available.

2. resolved Jul 29, 2026, 02:32 PM UTC

   Issue has been resolved and all digital wallet token operations should now be working as normal.

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Started Jul 27, 2026, 09:11 PM UTC· resolved Jul 27, 2026, 09:18 PM UTC

1. identified Jul 27, 2026, 09:11 PM UTC

   We are currently experiencing degraded availability impacting the Synctera Console (app.synctera.com: http://app.synctera.com) and API (api.synctera.com: http://api.synctera.com). Some users may see failed or slow requests. Our engineering team has identified the cause and is actively working to restore full service. We will post updates here as we have them.

2. resolved Jul 27, 2026, 09:18 PM UTC

   All services have been restored. Synctera Console (app.synctera.com: http://app.synctera.com) and API (api.synctera.com: http://api.synctera.com) are back to normal operation. We apologize for the disruption and are continuing to monitor to confirm stability.

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Started Jul 21, 2026, 07:55 PM UTC· resolved Jul 21, 2026, 09:40 PM UTC

1. identified Jul 21, 2026, 07:55 PM UTC

   We are currently investigating an incident affecting card issuance, card update endpoints, and card reveal widgets. Some requests are intermittently timing out due to an issue with an external service provider. We are actively monitoring the situation and will provide updates as more information becomes available.

2. monitoring Jul 21, 2026, 09:40 PM UTC

   We are observing remediation of the issue affecting card issuance, card update endpoints, and card reveal widgets. Services have recovered, but we will continue to actively monitor the situation to ensure stability.

3. resolved Jul 21, 2026, 10:59 PM UTC

   The incident affecting card issuance, card update endpoints, and card reveal widgets has been resolved. Services have returned to normal operation.

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Started May 21, 2026, 12:37 PM UTC· resolved May 21, 2026, 12:56 PM UTC

1. identified May 21, 2026, 12:37 PM UTC

   We are currently investigating an incident affecting card issuance and card update endpoints. Requests are intermittently timing out due to an issue with an external vendor dependency.

2. resolved May 21, 2026, 12:56 PM UTC

   We are observing recovery for the incident affecting card issuance and card update endpoints. Our team will continue monitoring closely and will provide further updates if needed.

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Started May 08, 2026, 02:47 AM UTC· resolved May 08, 2026, 06:14 AM UTC

1. identified May 08, 2026, 02:47 AM UTC

   We are currently monitoring an ongoing AWS outage that appears to be impacting our card processor vendor. As a result, card transactions and digital wallet issuance may experience intermittent disruptions. At this time, some transactions are still processing successfully, so the overall impact may be limited. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available.

2. monitoring May 08, 2026, 03:16 AM UTC

   We are continuing to observe impact related to the ongoing AWS outage affecting our card processor vendor. Card transactions and digital wallet issuance may still experience intermittent disruptions. Our team remains actively engaged and is closely monitoring the situation for further developments.

3. resolved May 08, 2026, 03:36 AM UTC

   We are now observing recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed.

4. monitoring May 08, 2026, 04:02 AM UTC

   We are observing renewed intermittent disruptions related to the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance may again experience failures for some users. Our team is actively monitoring the situation.

5. monitoring May 08, 2026, 05:38 AM UTC

   We are starting to observe recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are gradually stabilizing, though intermittent disruptions may still occur. Our team continues to closely monitor the situation as services recover.

6. resolved May 08, 2026, 06:14 AM UTC

   We are now observing full recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed.

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Started Apr 29, 2026, 03:44 PM UTC· resolved Apr 29, 2026, 04:27 PM UTC

1. investigating Apr 29, 2026, 03:44 PM UTC

   We are currently investigating an issue causing elevated authorization failures across our services. Some users may experience errors when attempting to access resources.

2. resolved Apr 29, 2026, 04:27 PM UTC

   While deploying a permissions change, we corrupted the datastore backing our authorization layer. This caused the system to reject console logins and API key authentication, resulting in all authenticated API requests failing during the incident window. Card network authorizations and underlying transaction processing were not impacted. Some console/Insights access and API-based interactions were unavailable for approximately 40 minutes. Card transactions continued to authorize and process normally. Engineering has restored the authorization datastore and confirmed that access has been fully recovered and are investigating the number of failed called during the down window.

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Started Mar 09, 2026, 05:57 PM UTC· resolved Mar 09, 2026, 07:39 PM UTC

1. investigating Mar 09, 2026, 05:57 PM UTC

   Permission enforcement is broken across all of sandbox, access over API key or console is currently down.

2. identified Mar 09, 2026, 06:04 PM UTC

   Root cause has been identified, the fix is being rolled out and access should be restored soon.

3. resolved Mar 09, 2026, 07:39 PM UTC

   The state of the permission system has been restored, access is back up.

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Started Jan 22, 2026, 05:58 PM UTC· resolved Jan 22, 2026, 08:33 PM UTC

No vendor updates were posted for this incident.

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Started Nov 18, 2025, 01:39 PM UTC· resolved Nov 18, 2025, 04:57 PM UTC

No vendor updates were posted for this incident.

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Started Oct 20, 2025, 10:59 AM UTC· resolved Oct 21, 2025, 12:46 PM UTC

No vendor updates were posted for this incident.

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