Synctera incident
Intermittent degraded performance impacting card issuance, card update endpoints, and card reveal widgets
Synctera experienced a minor incident on July 21, 2026 affecting api.synctera.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 21, 2026, 07:55 PM UTC
Status: Identified We are currently investigating an incident affecting card issuance, card update endpoints, and card reveal widgets. Some requests are intermittently timing out due to an issue with an external service provider. We are actively monitoring the situation and will provide updates as more information becomes available. Affected components api.synctera.com (Degraded performance)
- monitoring Jul 21, 2026, 09:40 PM UTC
Status: Monitoring We are observing remediation of the issue affecting card issuance, card update endpoints, and card reveal widgets. Services have recovered, but we will continue to actively monitor the situation to ensure stability. Affected components api.synctera.com (Operational)
- resolved Jul 21, 2026, 10:59 PM UTC
Status: Resolved The incident affecting card issuance, card update endpoints, and card reveal widgets has been resolved. Services have returned to normal operation. Affected components api.synctera.com (Operational)