Synctera incident
AWS outage impacting our card processor vendor
Synctera experienced a minor incident on May 8, 2026 affecting api.synctera.com, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 02:47 AM UTC
Status: Identified We are currently monitoring an ongoing AWS outage that appears to be impacting our card processor vendor. As a result, card transactions and digital wallet issuance may experience intermittent disruptions. At this time, some transactions are still processing successfully, so the overall impact may be limited. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available. Affected components api.synctera.com (Degraded performance)
- monitoring May 08, 2026, 03:16 AM UTC
Status: Monitoring We are continuing to observe impact related to the ongoing AWS outage affecting our card processor vendor. Card transactions and digital wallet issuance may still experience intermittent disruptions. Our team remains actively engaged and is closely monitoring the situation for further developments. Affected components api.synctera.com (Degraded performance)
- resolved May 08, 2026, 03:36 AM UTC
Status: Resolved We are now observing recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed. Affected components api.synctera.com (Operational)
- monitoring May 08, 2026, 04:02 AM UTC
Status: Monitoring We are observing renewed intermittent disruptions related to the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance may again experience failures for some users. Our team is actively monitoring the situation. Affected components api.synctera.com (Degraded performance)
- monitoring May 08, 2026, 05:38 AM UTC
Status: Monitoring We are starting to observe recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are gradually stabilizing, though intermittent disruptions may still occur. Our team continues to closely monitor the situation as services recover. Affected components api.synctera.com (Degraded performance)
- resolved May 08, 2026, 06:14 AM UTC
Status: Resolved We are now observing full recovery from the AWS outage impacting our card processor vendor. Card transactions and digital wallet issuance are processing normally at this time. Our team will continue monitoring closely and will provide further updates if needed. Affected components api.synctera.com (Operational)