Synctera incident

Sandbox down due to broken permission evaluation

Resolved after 1 hour 42 minutes, affecting https://app-sandbox.synctera.com and api-sandbox.synctera.com, on March 9, 2026.

identified Mar 09, 2026, 06:04 PM UTC

Root cause has been identified, the fix is being rolled out and access should be restored soon.

Started
Mar 09, 2026, 05:57 PM UTC
Resolved
Mar 09, 2026, 07:39 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 09, 2026, 05:57 PM UTC

Affected components

https://app-sandbox.synctera.comapi-sandbox.synctera.com

Update timeline

  1. investigating Mar 09, 2026, 05:57 PM UTC

    Permission enforcement is broken across all of sandbox, access over API key or console is currently down.

  2. identified Mar 09, 2026, 06:04 PM UTC

    Root cause has been identified, the fix is being rolled out and access should be restored soon.

  3. resolved Mar 09, 2026, 07:39 PM UTC

    The state of the permission system has been restored, access is back up.

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