Synctera incident

Sandbox down due to broken permission evaluation

Minor Resolved View vendor source →

Synctera experienced a minor incident on March 9, 2026 affecting https://app-sandbox.synctera.com and api-sandbox.synctera.com, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 07:39 PM UTC
Resolved
Mar 09, 2026, 07:39 PM UTC
Duration
—
Detected by Pingoru
Mar 09, 2026, 07:39 PM UTC

Affected components

https://app-sandbox.synctera.comapi-sandbox.synctera.com

Update timeline

  1. investigating Mar 09, 2026, 05:57 PM UTC

    Status: Investigating Permission enforcement is broken across all of sandbox, access over API key or console is currently down. Affected components api-sandbox.synctera.com (Full outage) https://app-sandbox.synctera.com (Full outage)

  2. identified Mar 09, 2026, 06:04 PM UTC

    Status: Identified Root cause has been identified, the fix is being rolled out and access should be restored soon. Affected components api-sandbox.synctera.com (Partial outage) https://app-sandbox.synctera.com (Partial outage)

  3. resolved Mar 09, 2026, 07:39 PM UTC

    Status: Resolved The state of the permission system has been restored, access is back up. Affected components api-sandbox.synctera.com (Operational) https://app-sandbox.synctera.com (Operational)