Synctera incident

Degraded performance impacting card issuance and card update endpoints

Minor Resolved View vendor source →

Synctera experienced a minor incident on May 21, 2026 affecting api.synctera.com, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 12:56 PM UTC
Resolved
May 21, 2026, 12:56 PM UTC
Duration
—
Detected by Pingoru
May 21, 2026, 12:56 PM UTC

Affected components

api.synctera.com

Update timeline

  1. identified May 21, 2026, 12:37 PM UTC

    Status: Identified We are currently investigating an incident affecting card issuance and card update endpoints. Requests are intermittently timing out due to an issue with an external vendor dependency. Affected components api.synctera.com (Degraded performance)

  2. resolved May 21, 2026, 12:56 PM UTC

    Status: Resolved We are observing recovery for the incident affecting card issuance and card update endpoints. Our team will continue monitoring closely and will provide further updates if needed. Affected components api.synctera.com (Operational)