Switchio incident

Unplanned Outage of DINIT Processing Centre

Switchio experienced a critical incident on September 21, 2026 affecting DINIT Processing Centre, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started: Sep 21, 2026, 08:12 PM UTC
Resolved: Sep 21, 2026, 09:14 PM UTC
Duration: 1h 2m
Detected by Pingoru: Sep 21, 2026, 08:12 PM UTC

Affected components

DINIT Processing Centre

Update timeline

investigating Sep 21, 2026, 08:12 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970626
investigating Sep 21, 2026, 08:55 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far.
monitoring Sep 21, 2026, 09:14 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Sep 21, 2026, 09:14 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Sep 21, 2026, 09:14 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 22:10 to 23:00.