Switchio experienced a critical incident on September 21, 2026 affecting AMEX Processing Centre, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
AMEX Processing Centre
Update timeline
- investigating Sep 21, 2026, 08:12 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970411
- monitoring Sep 21, 2026, 08:53 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- monitoring Sep 21, 2026, 08:55 AM UTC
Dear customer, outage is outside of Switchio infrastrukture.
- postmortem Sep 21, 2026, 09:14 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 10:12 - 10:42
- resolved Sep 21, 2026, 09:14 AM UTC
We are pleased to confirm that the system outage was fully mitigated.