Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on September 21, 2026 affecting AS24 Fleet Card Management System, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 06:52 AM UTC
Resolved
Sep 21, 2026, 07:11 AM UTC
Duration
19m
Detected by Pingoru
Sep 21, 2026, 06:52 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

  1. investigating Sep 21, 2026, 06:52 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970354

  2. monitoring Sep 21, 2026, 07:00 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. monitoring Sep 21, 2026, 07:01 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far.

  4. resolved Sep 21, 2026, 07:11 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  5. postmortem Sep 21, 2026, 07:26 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 08:52 - 08:57