Switchio experienced a critical incident on September 15, 2026 affecting OTP Acquiring Host, lasting 19h 1m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Sep 15, 2026, 11:27 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-968376
- monitoring Sep 15, 2026, 12:07 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Sep 16, 2026, 06:29 AM UTC
We are pleased to confirm that the system outage was fully mitigated.