Resolved after 19 hours 7 minutes, affecting AMEX Processing Centre, on September 15, 2026.
Outage was outside of Switchio infrastrukture. It was an issue with internet connectivity.The outage was from 13:22 to 13:57
Affected components
Update timeline
- investigating Sep 15, 2026, 11:22 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-968350
- monitoring Sep 15, 2026, 12:13 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Sep 16, 2026, 06:29 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Sep 21, 2026, 09:25 AM UTC
Outage was outside of Switchio infrastrukture. It was an issue with internet connectivity.The outage was from 13:22 to 13:57
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