Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Resolved after 19 hours 6 minutes, affecting AS24 Fleet Card Management System, on September 15, 2026.

postmortem Sep 21, 2026, 09:25 AM UTC

Outage was outside of Switchio infrastrukture. It was an issue with internet connectivity.The outage was from 13:22 to 13:27

Started
Sep 15, 2026, 11:22 AM UTC
Resolved
Sep 16, 2026, 06:29 AM UTC
Duration
19h 6m
Detected by Pingoru
Sep 15, 2026, 11:22 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

  1. investigating Sep 15, 2026, 11:22 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-968351

  2. monitoring Sep 15, 2026, 12:10 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Sep 16, 2026, 06:29 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Sep 21, 2026, 09:25 AM UTC

    Outage was outside of Switchio infrastrukture. It was an issue with internet connectivity.The outage was from 13:22 to 13:27

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