Switchio incident

Unplanned Outage of OTP Acquiring Host

Resolved after 39 minutes, affecting OTP Acquiring Host, on September 14, 2026.

postmortem Sep 14, 2026, 09:06 PM UTC

The planned updates on Monet+ side.

Started
Sep 14, 2026, 08:22 PM UTC
Resolved
Sep 14, 2026, 09:01 PM UTC
Duration
39m
Detected by Pingoru
Sep 14, 2026, 08:22 PM UTC

Affected components

OTP Acquiring Host

Update timeline

  1. investigating Sep 14, 2026, 08:22 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-968129

  2. monitoring Sep 14, 2026, 08:55 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Sep 14, 2026, 09:01 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Sep 14, 2026, 09:06 PM UTC

    The planned updates on Monet+ side.

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