Switchio experienced a critical incident on September 14, 2026 affecting OTP Acquiring Host, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Sep 14, 2026, 08:22 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-968129
- monitoring Sep 14, 2026, 08:55 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Sep 14, 2026, 09:01 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Sep 14, 2026, 09:06 PM UTC
The planned updates on Monet+ side.