Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Switchio experienced a critical incident on September 11, 2026 affecting Worldline EU Acquiring Host, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started: Sep 11, 2026, 11:02 PM UTC
Resolved: Sep 14, 2026, 12:04 AM UTC
Duration: 2d 1h
Detected by Pingoru: Sep 11, 2026, 11:02 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

investigating Sep 11, 2026, 11:02 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-966916
monitoring Sep 13, 2026, 11:42 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
postmortem Sep 13, 2026, 11:49 PM UTC

Dear all, there was no outage at this time.
resolved Sep 14, 2026, 12:04 AM UTC

We are pleased to confirm that the system outage was fully mitigated.