Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Resolved after 2 days 1 hour, affecting Worldline EU Acquiring Host, on September 11, 2026.

postmortem Sep 13, 2026, 11:49 PM UTC

Dear all, there was no outage at this time.

Started
Sep 11, 2026, 11:02 PM UTC
Resolved
Sep 14, 2026, 12:04 AM UTC
Duration
2d 1h
Detected by Pingoru
Sep 11, 2026, 11:02 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

  1. investigating Sep 11, 2026, 11:02 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-966916

  2. monitoring Sep 13, 2026, 11:42 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. postmortem Sep 13, 2026, 11:49 PM UTC

    Dear all, there was no outage at this time.

  4. resolved Sep 14, 2026, 12:04 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

Your product runs on more than Switchio

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →