Swedbank Pay Outage History

Started Oct 21, 2026, 02:04 PM UTC· resolved Oct 21, 2026, 02:21 PM UTC

1. investigating Oct 21, 2026, 02:04 PM UTC

   Access to our BNPL ledger service experiences disruption

2. resolved Oct 21, 2026, 02:21 PM UTC

   This incident has been resolved.

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Started Oct 20, 2026, 07:36 AM UTC· resolved Oct 21, 2026, 01:55 PM UTC

1. identified Oct 20, 2026, 07:36 AM UTC

   We have identified that the clearing files from Verifone contain errors, which may cause delays in payouts for some customers. We are in close contact with Verifone to ensure the files are corrected and minimize any delays.

2. monitoring Oct 21, 2026, 06:52 AM UTC

   The issue has been resolved. Payouts are expected to be received today, Wednesday, October 21st.

3. resolved Oct 21, 2026, 01:55 PM UTC

   This incident has been resolved.

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Started Oct 15, 2026, 06:49 AM UTC· resolved Oct 16, 2026, 06:54 AM UTC

1. identified Oct 15, 2026, 06:49 AM UTC

   We have identified that the clearing files from Nets contain errors, which may cause delays in payouts for some customers. We are in close contact with Nets to ensure the files are corrected and minimize any delays.

2. monitoring Oct 15, 2026, 03:43 PM UTC

   The issue has been resolved. Payouts are expected to be received by tomorrow, Friday, October 16th.

3. resolved Oct 16, 2026, 06:54 AM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 12:29 PM UTC· resolved Oct 14, 2026, 01:17 PM UTC

1. investigating Oct 14, 2026, 12:29 PM UTC

   We are currently experiencing issues affecting Online Card Payments Customers may experience increased response times or declined transactions when attempting to complete purchases. We are actively investigating and working to restore normal service as soon as possible.

2. resolved Oct 14, 2026, 01:17 PM UTC

   This incident has been resolved.

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Started Oct 14, 2026, 11:04 AM UTC· resolved Oct 14, 2026, 12:47 PM UTC

1. investigating Oct 14, 2026, 11:04 AM UTC

   We are currently investigating this issue.

2. investigating Oct 14, 2026, 11:06 AM UTC

   We are continuing to investigate this issue.

3. resolved Oct 14, 2026, 12:47 PM UTC

   This incident has been resolved.

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Started Oct 09, 2026, 05:14 PM UTC· resolved Oct 09, 2026, 05:56 PM UTC

1. identified Oct 09, 2026, 05:14 PM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Oct 09, 2026, 05:56 PM UTC

   This incident has been resolved.

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Started Oct 06, 2026, 01:30 PM UTC· resolved Oct 06, 2026, 01:41 PM UTC

1. investigating Oct 06, 2026, 01:30 PM UTC

   We are currently investigating this issue.

2. monitoring Oct 06, 2026, 01:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 06, 2026, 01:41 PM UTC

   This incident has been resolved.

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Started Oct 05, 2026, 07:19 AM UTC· resolved Oct 06, 2026, 07:24 AM UTC

1. monitoring Oct 05, 2026, 07:19 AM UTC

   We have identified that clearing files from Westpay were received later than expected, which may result in delays in payouts for some merchants. Payouts are expected to be made tomorrow, Tuesday, October 6th.

2. resolved Oct 06, 2026, 07:24 AM UTC

   This incident has been resolved.

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Started Sep 29, 2026, 02:06 PM UTC· resolved Sep 29, 2026, 02:25 PM UTC

1. investigating Sep 29, 2026, 02:06 PM UTC

   We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved Sep 29, 2026, 02:25 PM UTC

   This incident has been resolved.

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Started Sep 26, 2026, 01:12 PM UTC· resolved Sep 26, 2026, 03:24 PM UTC

1. investigating Sep 26, 2026, 01:12 PM UTC

   We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved Sep 26, 2026, 03:24 PM UTC

   This incident has been resolved.

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Started Sep 21, 2026, 09:08 AM UTC· resolved Sep 23, 2026, 11:47 AM UTC

1. identified Sep 21, 2026, 09:08 AM UTC

   We are currently experiencing issues with clearing files, which may result in delays in payouts for some customers. We apologize for any inconvenience this may cause and are working to resolve this matter promptly.

2. identified Sep 22, 2026, 09:14 AM UTC

   The affected clearing and payout flows have largely been restored, and payments are continuing to be processed. Investigations and recovery activities remain ongoing.

3. resolved Sep 23, 2026, 11:47 AM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 06:23 AM UTC· resolved Sep 09, 2026, 05:18 AM UTC

1. identified Sep 08, 2026, 06:23 AM UTC

   We have identified that payouts to some Norwegian merchants are delayed. The affected payouts relate to sales from Friday, Saturday and Sunday. We are working to resolve the issue and will provide further updates when available.

2. resolved Sep 09, 2026, 05:18 AM UTC

   All delayed payouts have now been processed and paid out. The issue is resolved.

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Started Sep 02, 2026, 10:23 AM UTC· resolved Sep 02, 2026, 12:45 PM UTC

1. identified Sep 02, 2026, 10:23 AM UTC

   - Vipps has implemented a fix and we are monitoring the results.

2. identified Sep 02, 2026, 10:36 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Sep 02, 2026, 10:36 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 02, 2026, 12:45 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 08:36 AM UTC· resolved Aug 28, 2026, 02:19 PM UTC

1. identified Aug 28, 2026, 08:36 AM UTC

   We are currently experiencing issues displaying data in Merchant Portal since approximately 04:20. This affects the visibility of transactions, batches, service charges, and other portal data. Payment processing is not affected. (edited)

2. identified Aug 28, 2026, 08:52 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Aug 28, 2026, 09:12 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 28, 2026, 02:19 PM UTC

   This incident has been resolved.

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Started Aug 15, 2026, 04:36 AM UTC· resolved Aug 15, 2026, 06:48 AM UTC

1. investigating Aug 15, 2026, 04:36 AM UTC

   We are currently experiencing disturbances with Mastercard authorizations.

2. identified Aug 15, 2026, 05:57 AM UTC

   The disturbance affecting Mastercard authorizations is related to an ongoing global issue at Mastercard. Current indications suggest that the situation has stabilized. Mastercard is actively investigating the issue. We continue to monitor the service closely and will provide updates as more information becomes available.

3. resolved Aug 15, 2026, 06:48 AM UTC

   The incident has been resolved. We will continue to monitor the service.

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Started Aug 03, 2026, 06:25 PM UTC· resolved Aug 04, 2026, 05:52 AM UTC

1. investigating Aug 03, 2026, 06:25 PM UTC

   We are currently investigating this issue.

2. resolved Aug 04, 2026, 05:52 AM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 09:27 AM UTC· resolved Jul 27, 2026, 08:31 AM UTC

1. identified Jul 23, 2026, 09:27 AM UTC

   We are currently experiencing a service disruption with PAX-terminals using WiFi. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified Jul 23, 2026, 09:54 AM UTC

   Our investigation indicates that the issue is related to a DNS update on a Telia network during the night, affecting connectivity between terminals and our transaction host. What customers can do: If you are experiencing transaction issues, please contact your network provider and ask them to review and change the DNS settings used by your connection. We are continuing our investigation and are working to establish whether a broader resolution can be implemented.

3. identified Jul 24, 2026, 08:19 AM UTC

   We continue to investigate the ongoing connectivity issue affecting some PAX terminals using WiFi. Our findings continue to indicate that the issue is related to DNS resolution following a network change outside of Swedbank Pay's environment, affecting connectivity between terminals and our transaction host. If you are experiencing issues, please contact your internet or network provider and ask them to review the DNS settings used by your connection.

4. resolved Jul 27, 2026, 08:31 AM UTC

   This incident has been resolved.

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Started Jul 15, 2026, 07:24 AM UTC· resolved Jul 15, 2026, 09:00 AM UTC

1. identified Jul 15, 2026, 07:24 AM UTC

   We are currently experiencing issues affecting online card payments due to an external dependency. Customers may experience increased response times or declined transactions when attempting to complete purchases. We are in contact with the affected party and are working to resolve the issue.

2. resolved Jul 15, 2026, 09:43 AM UTC

   This incident has been resolved.

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Started Jul 14, 2026, 06:45 AM UTC· resolved Jul 23, 2026, 09:18 AM UTC

1. identified Jul 14, 2026, 06:45 AM UTC

   We are currently experiencing a service disruption at third party. Our external provider/supplier is investigating the issue. Thank you for your patience.

2. resolved Jul 23, 2026, 09:18 AM UTC

   This incident has been resolved.

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Started Jul 11, 2026, 07:10 PM UTC· resolved Jul 12, 2026, 07:27 PM UTC

1. investigating Jul 11, 2026, 07:10 PM UTC

   We are currently experiencing an issue with Apple Pay transaction. You can get an error in the payment menu with Merchant Validation Error. We are investigating and working to resolve the issue as soon as possible.

2. resolved Jul 12, 2026, 07:27 PM UTC

   This incident has been resolved.

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Started Jul 01, 2026, 06:48 AM UTC· resolved Aug 17, 2026, 10:50 AM UTC

1. identified Jul 01, 2026, 06:48 AM UTC

   We are currently experiencing an issue in the Merchant Portal where the status of some transactions may be incorrectly displayed as pending, and some transactions may not be visible. This is a display issue only and does not affect transaction processing. We are investigating and working to resolve the issue as soon as possible. Thank you for your patience.

2. identified Jul 01, 2026, 01:41 PM UTC

   We continue to investigate issues affecting the Merchant Portal. Customers may experience intermittent issues related to information displayed or exported from the portal. We are actively investigating and working to restore normal functionality as soon as possible.

3. identified Jul 02, 2026, 03:06 PM UTC

   We are continuing to investigate and work to restore normal functionality as soon as possible.

4. identified Jul 03, 2026, 09:11 AM UTC

   We are continuing to investigate the issues and work to restore normal functionality as soon as possible.

5. monitoring Jul 03, 2026, 04:17 PM UTC

   The majority of the reported issues affecting the Merchant Portal have now been resolved, and service functionality has improved significantly. We will continue to closely monitor the portal to ensure stability and investigate any remaining isolated issues. We will provide further updates should additional information become available.

6. monitoring Jul 07, 2026, 09:54 AM UTC

   Our teams continue to work on the remaining issues and improvements to restore full functionality. We will continue to monitor the service and provide further updates as relevant.

7. monitoring Jul 09, 2026, 02:36 PM UTC

   Service functionality has continued to improve, and work remains ongoing to address the remaining issues. Further updates will be provided as relevant.

8. monitoring Jul 15, 2026, 09:10 AM UTC

   Service functionality remains stable at the improved levels previously communicated. Work is still ongoing to address the remaining issues and ensure a full resolution. Further updates will be provided as relevant.

9. resolved Aug 17, 2026, 10:50 AM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 09:48 AM UTC· resolved Jun 22, 2026, 01:19 PM UTC

1. investigating Jun 18, 2026, 09:48 AM UTC

   We are currently experiencing delays in the Merchant Portal, which may cause some data, such as transactions and documents, to be unavailable. We are working to resolve the issue and ensure the data is available as soon as possible. Thank you for your patience.

2. resolved Jun 22, 2026, 01:19 PM UTC

   This incident has been resolved.

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Started Jun 08, 2026, 11:15 AM UTC· resolved Jun 09, 2026, 06:24 AM UTC

1. investigating Jun 08, 2026, 11:15 AM UTC

   Some merchants may experience delays in payouts for sales from the weekend (5–7 June). The delays are due to an issue with an external provider in the payment processing chain. Payouts will be processed once the issue is resolved. No action is required from your side at this time.

2. identified Jun 08, 2026, 02:40 PM UTC

   The issue affecting delayed settlements is still ongoing. Payouts will be processed once the issue, related to an external provider, is resolved.

3. monitoring Jun 08, 2026, 04:57 PM UTC

   The issue affecting payout delays, related to an external provider, has now been resolved. Payouts are being processed, and funds are expected to reach accounts by tomorrow morning.

4. resolved Jun 09, 2026, 06:24 AM UTC

   This incident has been resolved.

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Started Jun 02, 2026, 08:46 AM UTC· resolved Jun 02, 2026, 08:55 AM UTC

1. investigating Jun 02, 2026, 08:46 AM UTC

   We are currently experiencing a degrade in performance with credit card transactions failing in Acquirer end.

2. resolved Jun 02, 2026, 08:55 AM UTC

   This incident has been resolved.

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Started Jun 02, 2026, 08:40 AM UTC· resolved Jun 02, 2026, 08:44 AM UTC

1. investigating Jun 02, 2026, 08:40 AM UTC

   We are currently experiencing technical issues affecting card transaction authorizations. Some customers may notice declined transactions or time outs. Our team is working to restore full functionality, we apologize for any inconvenience.

2. resolved Jun 02, 2026, 08:44 AM UTC

   This incident has been resolved.

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