Resolved after 47 days 4 hours, affecting Merchant Portal, on July 1, 2026.
Service functionality remains stable at the improved levels previously communicated. Work is still ongoing to address the remaining issues and ensure a full resolution. Further updates will be provided as relevant.
Affected components
Update timeline
- identified Jul 01, 2026, 06:48 AM UTC
We are currently experiencing an issue in the Merchant Portal where the status of some transactions may be incorrectly displayed as pending, and some transactions may not be visible. This is a display issue only and does not affect transaction processing. We are investigating and working to resolve the issue as soon as possible. Thank you for your patience.
- identified Jul 01, 2026, 01:41 PM UTC
We continue to investigate issues affecting the Merchant Portal. Customers may experience intermittent issues related to information displayed or exported from the portal. We are actively investigating and working to restore normal functionality as soon as possible.
- identified Jul 02, 2026, 03:06 PM UTC
We are continuing to investigate and work to restore normal functionality as soon as possible.
- identified Jul 03, 2026, 09:11 AM UTC
We are continuing to investigate the issues and work to restore normal functionality as soon as possible.
- monitoring Jul 03, 2026, 04:17 PM UTC
The majority of the reported issues affecting the Merchant Portal have now been resolved, and service functionality has improved significantly. We will continue to closely monitor the portal to ensure stability and investigate any remaining isolated issues. We will provide further updates should additional information become available.
- monitoring Jul 07, 2026, 09:54 AM UTC
Our teams continue to work on the remaining issues and improvements to restore full functionality. We will continue to monitor the service and provide further updates as relevant.
- monitoring Jul 09, 2026, 02:36 PM UTC
Service functionality has continued to improve, and work remains ongoing to address the remaining issues. Further updates will be provided as relevant.
- monitoring Jul 15, 2026, 09:10 AM UTC
Service functionality remains stable at the improved levels previously communicated. Work is still ongoing to address the remaining issues and ensure a full resolution. Further updates will be provided as relevant.
- resolved Aug 17, 2026, 10:50 AM UTC
This incident has been resolved.
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