Swedbank Pay Outage History

Started Jun 01, 2026, 01:01 PM UTC· resolved Jun 01, 2026, 05:46 PM UTC

1. identified Jun 01, 2026, 01:01 PM UTC

   We are currently experiencing a service disruption with PAX-terminals using SIM-cards. We are working to restore the service as soon as possible. Thank you for your patience. Service is functioning via Wi-Fi. How to Connect Your PAX Terminal to Wi-Fi: 1. Tap the three dots in the bottom-left corner of the screen. 2. Select Admin Menu. 3. Enter your Admin Code. 4. Go to Settings. 5. Choose Network Settings. 6. Select Wi-Fi and connect to your preferred network. Payment Solutions - Instore Card Payments

2. resolved Jun 01, 2026, 05:46 PM UTC

   This incident has been resolved.

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Started May 27, 2026, 06:08 AM UTC· resolved May 28, 2026, 06:27 AM UTC

1. identified May 27, 2026, 06:08 AM UTC

   We are currently experiencing issues with clearing files, which may cause delays in payouts for some merchants using Swedbank Pay as their PSP. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.

2. monitoring May 27, 2026, 01:05 PM UTC

   The payouts are expected to be made tomorrow, the 28th of May.

3. resolved May 28, 2026, 06:27 AM UTC

   This incident has been resolved.

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Started May 21, 2026, 07:30 AM UTC· resolved May 22, 2026, 06:26 AM UTC

1. identified May 21, 2026, 07:30 AM UTC

   Nets is currently experiencing an issue causing transactions to be declined. The issue is under investigation by them. Thank you for your patience.

2. identified May 21, 2026, 09:49 AM UTC

   Nets are continuing to work on a fix for this issue.

3. monitoring May 21, 2026, 01:56 PM UTC

   A fix has been implemented by Nets and the issue has stabilized. We are monitoring the situation to ensure that normal operations are fully restored.

4. resolved May 22, 2026, 06:26 AM UTC

   This incident has been resolved.

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Started May 20, 2026, 08:51 AM UTC· resolved May 21, 2026, 08:30 AM UTC

1. identified May 20, 2026, 08:51 AM UTC

   We are currently experiencing issues with the Merchant Portal which may cause some data, such as transactions and documents, to be unavailable. The issue is being worked on to restore full functionality as soon as possible. Thank you for your patience.

2. identified May 20, 2026, 03:07 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved May 21, 2026, 11:56 AM UTC

   This incident has been resolved.

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Started May 19, 2026, 02:08 PM UTC· resolved May 19, 2026, 03:30 PM UTC

1. identified May 19, 2026, 02:08 PM UTC

   We are currently experiencing issues with our phone lines due to a disruption at our provider. As a result, it may be difficult to reach us by phone. In the meantime, please contact us via email: For questions regarding card acquiring, email: [email protected] For questions regarding payment terminals or e-commerce, email: [email protected] To reach our sales department, email: [email protected] We are working with our provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

2. monitoring May 19, 2026, 02:38 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 19, 2026, 05:17 PM UTC

   This incident has been resolved.

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Started May 07, 2026, 09:09 AM UTC· resolved May 07, 2026, 10:36 AM UTC

1. identified May 07, 2026, 09:09 AM UTC

   We are currently experiencing a service disruption. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved May 07, 2026, 10:36 AM UTC

   This incident has been resolved.

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