SurveyMonkey incident
Custom data / respondent metadata missing from Individual Response Table and XLS exports
SurveyMonkey experienced a minor incident on October 2, 2026 affecting SurveyMonkey, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
SurveyMonkey
Update timeline
- investigating Oct 02, 2026, 05:27 PM UTC
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
- identified Oct 02, 2026, 08:52 PM UTC
The issue has been identified and a fix is being investigated.
- monitoring Oct 02, 2026, 11:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 11:12 PM UTC
The issue has been resolved for responses collected since putting the fix in place.