SurveyMonkey incident

Excel/CSV Exports are failing

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on August 18, 2026 affecting SurveyMonkey, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 12:42 AM UTC
Resolved
Aug 18, 2026, 01:03 AM UTC
Duration
20m
Detected by Pingoru
Aug 18, 2026, 12:42 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Aug 18, 2026, 12:42 AM UTC

    All Summary and Responses Data exports to Excel/CSV formats are failing. Summary PDF and PPT exports appear to be working.

  2. identified Aug 18, 2026, 12:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 01:03 AM UTC

    This incident has been resolved.